Need immediate help

Keep in mind the xbox live policy regarding digital purchases : http://support.xbox.com/en-US/games/purchasing/buying-digital-game-faq

"You can’t return a digital game and receive a refund or credit"

For more help you can contact xbox chat support billing section: http://support.xbox.com/en-US/contact-us

The enforcement team does not use the forums. If you've been suspended, you would need to go to
http://enforcement.xbox.com to see about submitting a case review. That is the only way to contact the enforcement team.

You could try checking this link https://account.microsoft.com/ to see if there's a refund option. Please note, that if you have played the game for more than 2 hours you will not be eligible.

Other than that you would need to call phone support as they make the final decision on refunds. You can click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

hello A7MED

you might want to see the sticky post on the service alert:

forums.xbox.com/.../1498012.aspx

Stay tuned for future updates.

hope your problem will be solved shortly

Hey A7MED! This issue sounds directly related to the service outage you mentioned. We’ve seen reports of issue resolution so make sure to test your connection again right now if you haven’t recently! For more information please refer to our sticky post on
the SERVICE ALERT (forums.xbox.com/.../1498012.aspx) or to the SERVICE STATUS (support.xbox.com/.../xbox-live-status)
page for updates. Thank you for your patience and cooperation!