Need help

My account has been stuck it says I get 4 percent because I'm not a gold member but I am a gold member as well as no points received for purchases in the last two months not sure about any missions my account seems to be in limbo

:)

 

Help needed

I'm not totally understanding this. Are you saying that someone on Live is pulling off some sort of hack on an account that's on your Xbox because of the IP and they're keeping you offline? Hell, I didn't even know they could do that.

Have you tried customer service? Or maybe even a ping test?

 

Help needed ?

Try these steps first.

How to Troubleshoot an Xbox One Disc Error

It sounds like you might have a faulty drive or a faulty disc. Have you tried another disc?

EDIT: Disregard my last line as it sounds more like the update has caused this bug in some X1's and you've just been really unlucky with timing. No doubt MS will fix it soon.

 

Hello eater0fs0ulz,

Your purchases in March went towards the Simply Rewarding offer. As stated in our FAQ, you can only earn Credits from one offer. Purchases cannot go towards both MyVIP payback and an offer:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Regarding your April payback and Gold Status, apologies for the confusion. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are
stored in the database. We are working on getting this new subscription data correctly reflected. We are also delaying MyVIP for April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience
caused by this delay.