need help with xbox preview account

Hi

If this is only affecting a console in the Xbox Insider program you could try posting this problem on the
Insiders reddit webpage can you also try following the

Xbox One multiplayer troubleshooter as well.

I have already received and invite for the preview, but I have not received a message to download the preview dashboard. It shows in my account that I just need to accept the preview invite (I was told this by xbox support when I called). The problem is
that I have not received the message to accept it. The forum for the Preview says No group found whenever I am linked to it. I just need to be sent the Xbox Live message to accept my preview invite. Any ideas can help.

Heya SamiiJamess!

Is there possibly a different profile tied to your Xbox One that was invited to the preview? Your Xbox One would still be registered to the preview through that account, but you'll need to access the Preview Forums while signed into that account.

StarlitChimp540,

Are you part of the Preview Program? Can you list the games you have tried? Are they all Games with Gold games? Also, is this account you are posting with the same account that is having the problems? Did you purchase the content or did another profile
on the Xbox purchase the content?

If you are part of the Preview Program in the event this is not the same account, you will need to post this in the preview program support forums:

forums.xbox.com/.../default.aspx as the Preview team needs to know the problem being experienced so they can help troubleshooting.

Any additional information you can provide would help us in trying to see what is happening. Thanks in advance,

Hey there xXPrOtOtYpEXx19!

You should now be able to post in the Preview Program Support forum, go ahead and post this over there so the proper folks can help you out!