Need help with Xbox not loading games

Okay so there’s no update, console done the same again today and when I tried to scroll up or down with the D-Pad it went like 3/4 spaces each time tried 3 different co trollers and they’re all the same none have stick drift or any problems, I hard reset it and it went back to normal moving 1 space at a time but none of the data is syncing yet again but it fixed itself after about 1h of being left alone the other day

Hi, Kyle. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly check if the console has a pending system update that needs to be installed first.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update,

If it is up to date, please try doing the factory reset procedure below and check if that sorts out the issue.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

switch xbox off at wall, reset your router, when router fully started back up then start the xbox one, let us know if this does anything.

Hi, I had the same problem the only way I fixed it was to restore factory settings but make sure you move anything important like games to an external hard drive as it will wipe everything from your Xbox!! As for saved games, as long as you have played online
for those games they sync back once you click into them after the reset.

Hi,

My FIFA15 is working but can't see the football!

If a goal is scored then on any replay not only is there no ball but the players legs are missing from the shins below I.e. No feet visible.

Any ideas on how to solve?

Thanks