Need help with Xbox live

Discus and support Need help with Xbox live in XBoX on Consoles to solve the problem; Hi! My Xbox live was link to my ex account. So, now, when i try to connect to internet -i cant. When i tried delete her acc - i cant. When i treid... Discussion in 'XBoX on Consoles' started by SneakRocket13, Jan 29, 2017.

  1. Need help with Xbox live


    Hi! My Xbox live was link to my ex account.

    So, now, when i try to connect to internet -i cant.

    When i tried delete her acc - i cant.

    When i treid ti write to live chat - i cant too, but its another problem.

    I also count create new account to link it with my microsoft account. I tried, but it told me that i cant, because it is already have xbox live.

    So, what i can do? Do i have some ways to buy new games online with do not disturb this wich? Or only way is fight with evil to get the pass?

    :)
     
    SneakRocket13, Jan 29, 2017
    #1
  2. crazychazzzz
    crazychazzzz Guest
    Need help with xbox live

    Hello
    I don't really understand what has happened to my xbox live account, but i cannot anymore connect my console to internet, though my laptop connects without any problems. More than that, i cannot visit any xbox or microsoft website to get help from there!
    I guess my account might have been hacked somehow. atm, i had my FIFA13 running, but i was using my laptop, so didn't really see what has happened there, it just said that it can no longer connect to live, and when i checked it, i could not connect to internet at all.
    I had no xbox-point (or whatever they are called) on my account, but i had my bank account connected to it.

    i tried visiting ms, or xbox web pages from the other browsers, not working either! and I cannot call to the call service, because I am in Finland and it is 9 a.m. here, unless someone knows 24/7 customer service number!

    so if anyone has any advises what should I do, and suggestions what might have happened, I would appreciate your help.
     
    crazychazzzz, Jan 29, 2017
    #2
  3. Gift3d
    Gift3d Guest
    Need help with xbox live

    My xbox(s) have been messin up lately, The wireless one used to do this alot but now my hard wired one right to the router doesnt like connecting have the time even tho we have internet going.. i think there is issues with XBL period lately. Best bet man is unplug your router and modem, wait a min then plug just your modem.. let it turn on and go online, then plug in your router. reset ur box and see if it works
     
    Gift3d, Jan 29, 2017
    #3
  4. StooplePoop Win User

    Need help with xbox live

    Just a note on top of what others have said,

    Do you still have this issue? as people have had sporadic connections today, According to xbox support the issue is resolved.
  5. Kaida Yuuki Win User

    Need Help with Xbox Live...

    Have you tried changing the e-mail from the account you DON'T want access to?

    --

    Try signing in through your xbox and changing the e-mail from the actual console, if you need help on how to do that here's a link:

    support.xbox.com/.../change-xbox-live-account-info
  6. Sword Style Win User

    Need help Xbox live

    If your Xbox is telling you that your connection is fine, then it's probably a problem with Xbox Live. Go do something else and try again later
  7. Smwutches Win User

    Help needed with Xbox live

    You would have to try contacting support to have them cancel the subscription and give you a code for the remainder of the time to redeem on the proper account. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us

    Alternatively, if you're using the One, you could set the console as that account's Home console and any profiles on the console can share the gold.
  8. Goatsnatcher Win User

    Need help Xbox live

    Have you tried reseting your router, also try a hard reboot on your X1. Hold the power button for around 10 seconds until the console fully shuts down.
Thema:

Need help with Xbox live

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