Need help with xbox live account

Hello,

This is a Microsoft Account issue, this is not something that we can help you with over the forums. You will need to try to reset the password first, if you are unable
to please fill out the Microsoft Account recovery form here.

If you don't know the e-mail attached to the account, you will need to contact phone support.

If you are unable to do either, you will need to make a post on the Microsoft Account forums here and explain the situation. As previously
stated, this is not something we can help you with on these forums, if they can fix it for you, they will be able to help you on their own section of the forums.

It only shows the years you are a gold member.

If your not gold for a while it doesn't show. Besides, it's not that big an issue.

It should come back eventually. I have 6 years myself and I've been off of gold a few times in the past year. I get my tenure back when I get back on gold.

Hi there,

please try all the steps mentioned on this link: https://support.xbox.com/my-account/microsoft-account/lost-password-solution

Maybe you can do something via the recovery form and if that fails perhaps Xbox Support is able to do something, to contact Xbox Support (via Phone or Microsoft Support Chat) use http://support.xbox.com/contact-us

It isnt gone forever if it was there befor it can be fixed