Need help with system update

Hello Jenna, this is Manuela!. I'm an Independent Advisor and community user like you willing to assist with this

I'm sorry to hear you're experiencing this problem when trying to update your console

May I know if you receive an error code or message if you try waiting a while?

Which console do you have?

And what procedures you tried to fix this?

Make sure you have enough space on your Hard Drive for the System Update. If thats good try clearing the system Cache.

If you need further help or need to know how to clear the cache more information can be found here

support.xbox.com/.../system-update-help

Let's first try giving the console a power cycle (instructions).

Then, attempt the update again. Post back with results!

Hey Player172597386! Check out the steps
here and see if they help resolve your issue. If you continue having issues after trying those steps you will need to get the console repaired. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Let's first try giving the console a power cycle (instructions).

Then, attempt the update again. Post back with results!

Hello,

I tried this method:

Disconnect and reconnect your console's power cable

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

It powered on with the green swirl and indicates again that I need a system update.

What should I try next? And thanks!!