Need help with suspension trouble.

Discus and support Need help with suspension trouble. in XBoX on Consoles to solve the problem; So I've recently gotten suspended from communicating and playing online games on my xbox account for two weeks, so I waited the two weeks and just took... Discussion in 'XBoX on Consoles' started by captinmoosey01, Jun 13, 2017.

  1. captinmoosey01
    captinmoosey01 Guest

    Need help with suspension trouble.


    So I've recently gotten suspended from communicating and playing online games on my xbox account for two weeks, so I waited the two weeks and just took the punishment. But when the suspension supposedly ended, I quickly logged on to talk to my friends I
    haven't spoken to in a while and find I still can't send messages, talk or hear them. Although I could play online games now. So I went to enforcement.xbox.com and the website says I have no active suspension and that I'm all clear to talk. So after that I
    asked for assistance from an xbox employee and explained my situation, after about 10 mins of waiting. The employee tells me that my account is still suspended and if that wasn't enough, it was suspended for another 3 months! I quickly explained to them that
    the website told me my suspension ended on the 11th of june and it also told me I had no active suspensions. They refused to offer any assistance and basically screwed me over. Also all my accounts on my xbox seem to be communication banned too, so this doesn't
    just screw me over. It screws over my entire household.

    :)
     
    captinmoosey01, Jun 13, 2017
    #1
  2. WPAK
    WPAK Guest
    Trouble with Suspension

    Hi there,

    I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions.

    You will have to go to
    http://enforcement.xbox.com     for any information and possible options.
     
    WPAK, Jun 13, 2017
    #2
  3. Mikuzze
    Mikuzze Guest
    Trouble with Suspension

    So as I was just playing my xbox regularly, I received a message saying I was banned from voice chat, which didn't make sense because I never use voice chat and never sent threats or inappropriate massages. Now I am unable to interact with my friends for
    no apparent reason. I think my account was unjustified as some random people decided to report me. For which account that got banned was .
     
    Mikuzze, Jun 13, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Need help with suspension trouble.

    Hey there LaughAtMyAimBro.

    I'm afraid we aren't able to help out with Enforcement actions here on the forums. It sounds like your the Enforcement page wasn't updated with your current suspension but I would check back now. Any questions or concerns can be answered over on
    Enforcement.xbox.com.
     
    Mister Maka, Jun 14, 2017
    #4
  5. Mister Maka Win User

    Need help with suspension trouble.

    Hey there LaughAtMyAimBro.

    I'm afraid we aren't able to help out with Enforcement actions here on the forums. It sounds like your the Enforcement page wasn't updated with your current suspension but I would check back now. Any questions or concerns can be answered over on
    Enforcement.xbox.com.
  6. Smwutches Win User

    Suspension need help

    Rep has nothing to do with suspensions. For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com
  7. DoPeY5007 Win User

    Suspension, need help

  8. WPAK Win User

    Trouble with Suspension

    Hi there,

    I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions.

    You will have to go to
    http://enforcement.xbox.com     for any information and possible options.
  9. VibroPlex Win User

    Very troubling - Need help!

    Have you checked all the info, payment acct + other is current, at
    http://commerce.microsoft.com ?



    If so, suggest you contact a Billing Agent, and a faster way to speak to an Agent is to go to
    http://xbox.com
    - sign in there - then go to
    http://support.xbox.com/contact-us     and choose



    Product = Billing and Subscriptions

    Category = Manage Payment Options

    Issue Type = Remove credit card



    Then click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
Thema:

Need help with suspension trouble.

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