Need Help With Refund. Getting angry with how [Mod Removed – Profanity] xbox support is now.

Hello Amy,

When you requested a refund online, could you possibly been signed in on a different account as to why they didn't see the order?

Again I would continue to request a call and an agent should be able to address this issue due to you already filled out a request.

Thanks,

Brad

Xbox Forum Team

 

Here is wthe mistake you made

First snd foremost

Trial codes only apply to the console you used

not the web

Iy says frree as free with gold but thats your mistake

14day trials dont give yoi Gold

Only for xbox one games with gold NOT for xbox 360 as it doesnt give you access to xbox 360 gold

 

Hello Amy,

Thank you for contacting Forum support!

The best way to go off about this now would be to contact Live Support agent as posted by XBF Leslie D
/XBF Jasmine Z /XBF
Brad A.

Also, you can check out
Returning items you bought from Microsoft for exchange or refund

Hope this helps.

 

Actually on the box that pops up showing your payment options and what account it is going to at the top of the screen it would say Free if it was free or a price if it was not free.

Here is an example picture that I took where it shows buy and the price next to it when the games with gold it would say free this is the box that comes up when clicking on download to 360.

The blue marking is to block out personal information.

 

I finally got someone on phone support to issue a refund to my account today. Explained the problem for the 6th time and was finally refunded right away.

Only took two people on chat support, filling out the request a refund twice and speaking to 3 different people with phone support. My main complaint with this post is how crappy support is now. 1-800-4MY-XBOX no longer works. They make it very difficult
to get help with chat or phone support by hiding the options for it. So you waste tons of time trying to figure out the right combinations of help options to even get the option to contact Microsoft instead of just giving that information to you from the start.
When I click Contact Us. I expect to be given the information to contact Microsoft and not be taken to a help support screen. It honestly feels like they make it difficult to get help so the customer just gives up.

Also glad to know everyone that replied is so perfect that they never make mistakes.

 

Amy,

I see you have been having a tough time and we are sorry for the inconvenience. Yes Microsoft has made some changes to its support system to better help people solve their issues in several different ways. Some times channeling all support into one phone
call system can make people wait a very long periods of time for an agent to help. With this new tool if we cant help in forums you can try the self service we on the forums provide. If you cant do that we have chat agents and if that cant help you our phone
support should. These channels also have you ready to provide certain info we need to help, so if you don't have that info it doesn't take a long time to tell you we cant help due to lack of info. We are glad to see your issue was resolved and if you need
any assistance please let us know so we can assist! Thank you and have a blessed day!