Need help with my Xbox Wireless Headset not working properly.

Hello Don C, my name is Oskayra and I will be happy to help solve your problem.

I have researched your Xbox headset audio input and output problem and have found the following information that may be useful.

1. Check the headphone settings:

If you are having audio problems and cannot hear the audio or other users cannot hear you, first check the volume, balance and mute settings of your headphones:
The volume of the headphones is controlled by activating the dial, on the outside of the right earcup. Make sure the headphone volume is not turned all the way down.

The dial on the outside of the left earcup adjusts the audio balance between chat and gaming audio. Make sure the dial is not turned all the way in one direction, as this will completely mute game or chat audio.
Make sure the headset microphone is not muted (when muted, the light at the end of the microphone turns off). The headset mute button is located on the back of the microphone (at the bottom of the left earcup).

If none of these settings are causing the audio issue, check your headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If you don't already have the Accessories app installed on your PC or mobile device, you can get it at:

Xbox Accessories app
Note In order to update accessory settings, the Xbox Wireless Headset must be turned on and connected to the console or device. Depending on the number of accessories currently connected to the console or device, you may need to scroll left or right to display the headset settings screen.

When you find the Headphones screen in the Accessories app, select Setup to open the headphone settings menu and check the following:
Check the audio levels in the Equalizer to make sure they are not set to the lowest possible value.
If other players can't hear you when you speak, try setting Auto-Mute to Low or Off.
If you hear distorted audio from your microphone, try setting Microphone Detection to Off.
You can select Reset to Defaults to quickly reset the headphone settings to their default values.

2. Restart the headphones:

Use the Green Power Button on the back of the left earcup to turn off the headphones. You should hear a “power off” sound and the power light will turn off (just above the power button). Wait a few seconds, then press the power button again to restart the headphones.

3. Reset headphones:

To perform a hard reset on your headphones:
Plug the USB-C cable into the headset and place it next to the console, Windows 10/11 device, or a power source with a USB connection (do not plug the other end of the USB-C cable into the console, PC, or connector still).

Press and hold the headset's power button and mute button simultaneously (both buttons are on the left earcup), then quickly connect the USB-C cable to your console, PC, or power outlet.
If the hard reset is successful, the headphones should be disabled.

Turn the headphones back on. (If you hold down the power button during the entire reset process, the headphones will turn off and restart.)
Note If you hear a tone and the power light on the headphones flashes orange and white quickly, it means that you have cleared the pairing information on the headphones and have not triggered a hard reset. If this happens, try the steps above again.

source of information:

https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

I hope this information has been helpful to you.

Merry christmas.

sincerely,
Oskayra.

I’ve found that if I keep my headset plugged in on charge, then the wireless connection seems to work fine. Going to try it again tonight and hopefully it will work again properly when the headset is off charge too. Otherwise it would appear something needs to be plugged into the usb in order for the wireless to work properly, which doesn’t seem right.

I would recommend the official Xbox brand stereo headset as it claims to be compatible with all xbox one wireless controllers:

https://www.xbox.com/xbox-one/accessories/headsets/stereo-headset

It probably doesn't need the stereo headset adapter - but if you're going to buy this headset, better just buy the stereo headset adapter to get your other headsets, that you already own, to work properly

Hey there,



To test where the problem occur, we need to do a test.

Can you test your controller AND headset by a friend's Xbox?

If you have wired, please plug the controller into his Xbox and if you are wireless, please sync your controller with his Xbox.

If it works correctly there, your Xbox is the guilty one and if it still doesn't work there, your controller or Headset is not working properly.

Can you then try to insert YOUR Headset into HIS Controller if it works correctly by then?



Hope to hear from you soon.

Yes, I've been on with support. They don't have a way to resolve this.

They seem to tell me that the original headset that came with my Xbox does not work with my brand new Xbox Wireless controller.

Which means I'd need to purchase a new headset.

Anyone out there who can help?