NEED HELP WITH MY HOME XBOX ISSUE

Make sure the xbox one is set as “ home xbox “

Ok. I hard reset my xbox, unplugged and did all that. Its still pops up telling me to buy gold. The gold-owning account is regular gold, not Game Pass Ultimate. Ive never had this problem before until now. I did have to take the gold-account off and when
I put it back as My Home Xbox, it was doing this.

Hello BestTomcat51!

Thanks for reaching out to Xbox forums support. I'm sorry to hear about you not being able to game share.

Go ahead and perform a
hard reset and power cycle
of your console. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox. Let us know if that helps!



I hope this helps a bit more.

Felix

Xbox forums support

Hello BestTomcat51!

Thanks for responding.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and make sure everything is okay with your Xbox Live Gold subscriptions.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

What Gold features are you trying to use with the account?

Be aware, that only Multiplayer and Party chat will work. You will NOT be able to get the Gold discounts or free Games with Gold on the non-Gold account, even if the console shares the Gold of the gold-owning account.