Need help with gold

HypnoticDread1 · Apr 13, 2017

I bought black ops 2 and whenever I use it says that I don't have gold but I do

:)

gaming corp inc · Apr 13, 2017

I need help with xbox gold

so I just got a $50 microsoft gift card I get home and I type the code into the redeem code box and I get the money added to my account then I go to the xbox gold sale and I press on the "join now" button for xbox gold 3 months. than this message pops up on
my screen.

You can't access this site right now

This site requires a security code to sign in. When your security info updates on 2018-08-20 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

If you didn't request this, let
us know.

If you'd like to keep your current security info, you can cancel
this request.

so I press the cancel this request button and it asks me if I want to get a call or a text to the number ********68 so I pressed the call button it asks me for the last 4 digits of this phone number and I type it in. then I press the "send code" button and
I get no call plz help me!

redd ryderr · Apr 13, 2017

Need help with my Gold renewal

I received my usual annual email from Microsoft confirming that my Gold account was successfully renewed on February 12th, but now my Gold account is suspended until payment is made. I've been a Gold Member since 2009 and have never had a problem. Please
fix this, I don't understand what's going on here.

Misses Quinzel · Apr 14, 2017

Hey there, Hypnotic!

I'm sorry to see any issues with your subscription! At the time of posting this, it appears that you are currently playing Black Ops II on your Xbox One, according to

your public profile. Are you still having issues? Let me know so we can dig further into this.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Hey there, Hypnotic!

I'm sorry to see any issues with your subscription! At the time of posting this, it appears that you are currently playing Black Ops II on your Xbox One, according to

your public profile. Are you still having issues? Let me know so we can dig further into this.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

ImpaledGremlin

As stated it will attempt to renew so ensure you have turned off auto renew. As soon as you purchase or set a reminder on your phone or in your diary or calendar.

Smwutches

No. You would want to turn off auto-renewal before it renews if you can't pay. Otherwise, it will start the new subscription and attempt to charge you. If they are unable to charge you, you will accrue a balance that needs to be paid and your account will
be suspended until the balance is paid off.

Adasaurasrex

You can cancel the auto renewal of the subscription at any time, like now, so that you don't have to remember. it won't cancel this period, just the renewal.

Mistress Sara

Hi there,

Are you getting error or a message when trying to renew?

Need a few more details so the best suggestions can be given.

Need help with gold