Need help with error code UI error 89621 and UI error 29016. COD BO2.

Hi there,

since this seems to be a game specific error it's best to check the games forums, like for example this: https://community.callofduty.com/t5/Black-Ops-II-Xbox-360/UI-error-89621/td-p/10126548

It is about the same error you are experiencing.

actually I find a solution, what hacker did is use theatre mood in bo2 to corrupt my account , so to fix it

1. Go to the theatre and go to cod tv.
   
2. Go to recently shared edited films and scroll till you see max prestige infect.
   
3. Watch it all the way through then leave the theater and it’s fixed.
   

If anyone couldn’t find the film in their accounts they could add any person who got the film .

It did not work for me… I do not have any recently shared edited films. Is there anything else I can do? I’ve sent reports to both Microsoft and Activision servers. Please would like some site help. The issue just started today

I try ur solution and I still got same problem . maybe it a bug that Activision need to fix

Thanks Anirban,

I’ll try ur suggestion and I hope it work ,If not I shall tell u so we can figure it out .

Hi White,

I'm Anirban and I'll be happy to help you.

Try to reinstall the game and reset your profile and see how it goes.

Kind regards