Need help with enforcement action

Hello. I got an unfair enforcement action. im not here to ask for the suspencion to be revoked because its just 24h. What i want is action to be taken against these individuals.

I got into Gears of war 4 horde mode. A guy text me saying not to touch the credits on the fabricator. I texted back saying I will touch them if I need anything from it, because its a team game. The guy then left the match, and i started recieving text messages
from him and his friends saying stuff like "noob" " you dont know how to play" and many other things. I replied back to one of them and told him this " I wont tolerate such actions, you and your friends just got reported." The next day, I recieved a suspencion.
**** Microsoft? I want my case to be reviewed, even if its just 24 hours. i want the enforecement team to read the messages I recieved that day, so they can ban these people. People like this should not be left alone. I want them to be punished.

So, How do i contact the enforcement team? I know they can be contacted from their page if you get a long suspencion but i cant contact them from there because the suspension is only 24h. There has to be a way to stop these unfair reports and punish the
people who make them.

:)

 

Help with enforcement action.

Actually you agreed to the terms of the service once you signed so you should be aware that what you call "normally trash talk" files under online abuse and harassment making your behavior object to enforcement acts. By your own admitting you have done this
more than once and since your account went under investigation the enforcement team certainly found other cases of your behavior that goes against the Code of Conduct. Enforcement acts can be decided even after a previous ban when further abusive behavior
is established.

Gaming should be entertainment, a way to to connect with others and not harass others. If someone drops out of the game just rate their behavior and move on as every conscious gamer will do. Name calling or retaliating is a breach of xbox live service rules.
I strongly suggest you to get well acquainted with the the Code of Conduct. in order to avoid future suspensions: Microsoft’s Code of Conduct Explained for Xbox Live Customers

 

Help with enforcement action.

So, I will start by saying I have had my gamertag about 4 years or so now. Plenty of trash talk sent AND received. No problems to date except this last month. 3 enforcement actions. In one month. This last one being sent to me during my current (2nd action).
Meaning I haven't even been able to message anyone. Yet still had enforcement taken on me 3 days (of the 7 I was given) of being muted.

So that I can recollect, save for one message where I somewhat laid into someone (after they initiated it calling me cancer). All my "trash" talk, microsofts word to describe the stuff we talk to each other during competitive play. Has literally been either
a "trash" or "garbage" message to someone on Smite for leaving or quitting a match. Which for those of you who don't know lasts anywhere from 10 minutes to an hour plus. I usually play conquest or only message if people leave during those matches which are
the 30+ minute matches. Because there is no queue to bring someone else in, your'e just down a team member for the rest of the fight which is almost always going to cause you to lose. But anyway yea, I send out "trash" and "garb/age" messages for that. Or
maybe telling someone to learn a role like jungler. Now to me that in no way breaks CoC for enforcement to be taken. Yet here I am under 3 within one months time.

I have contacted microsoft twice over this. Most recently just about 20 minutes ago after about an hour long dispute with the support person. Getting no progress other than being pointed to the automated message review your case pony show, again. You can
only do this if you are even eligible to review. I tried it once, after being told I wasn't even able. I somehow got a "free" review and submitted. Well I was denied. Mind you I am not even told what the case was specifically in question so I know what actually
got me banned. Just here is your ban, don't worry about where it came from and oh no we won't be lifting it. Fine cool I'll let it ride out and just not message anyone else on live any kind of message even if they're wasting hours of my life by leaving matches....
Enjoy that gameplay for everyone huh. But to get another one today while already being silenced is absurd. Nearly as absurd as the ONLY way to resolve this is by the review option and no actual human interaction. Avoidance much? IF you qualify to submit a
review that is.

Sorry for my long winded message so to speak but I am just short of outraged at the time and am looking if anyone has had success with this or reaching someone able to help outside of the review system which to me is just bad policy and no help at all. Just
sorda here swallow this pill and like it because you have zero choice in the matter. Great service I am paying for here eh?

 

Submitting a case review is the only way to contact the enforcement team. They do not allow case reviews on 24 hours suspensions because it takes longer for them to review the case than the length of time for the suspension. If you're having issues with
other gamers, it's best to report them and block them.