Need help with controller/headset problem

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your headset problem.

Try checking the manufacturer if the headset has some updates you need to do in order for it to work with the Xbox controller.

If other headsets are working fine, this could already be an issue with the headset that you are using. Try it on a different controller as well just to isolate the issue.

Also, check if your controller needs an update.

Guide here:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

There could be several reasons why your Xbox wired stereo headset is not producing sound when connected to your Xbox.

Make sure the headset is properly plugged in: First, check to make sure the headset is properly plugged into the controller. The headset jack is located on the bottom of the controller, and the plug on the headset should be fully inserted.

Check the audio settings: Go to the Xbox settings menu and navigate to the "Audio" tab. Make sure that the "Headset" option is selected as the audio output device.

Check the controller firmware: It's possible that the controller firmware may need to be updated. To do this, go to the Xbox settings menu and navigate to the "Devices & connections" tab. Select "Controller" and then choose "Update firmware".

Try a different controller: If you have another controller available, try using it with the headset to see if the problem persists. This will help determine whether the issue is with the controller or the headset.

Check the headset for any damage: If the headset appears to be damaged or has any visible defects, it may be the cause of the problem. In this case, you may need to replace the headset.

I have always seen members have troubles with sound when it comes to COD MW2. The things I have seen was.

1. Your NAT settings don't match.
2. Your Preferences need to be at Voice Volume 10 and Game Volume 10. Voice Output. Needs to be Play Through Headset..
   

Sounds like a headset or a xbox controller problem ... do u have another controller to try the headset in to see if its the controller that is the problem? Or do u have another headset to plug into the controller to see if the other headset is the problem?

You might want to check if your controllers need an update;

https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

If you have access to a different headset that will also tell you if its a headset or controller problem.