Need help with contacting you guys to activate a code

Make sure you activated it on the same account that you want to use it on. If it's a different account, bummer. Maybe try contacting Microsoft directly?

Hi, Bradley. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, redeem.microsoft.com. Once you are logged in, try to redeem the code there and see if it works.

If it doesn't work, try redeeming the code on a different device or a different web browser.

Regarding pre-paid codes, there is a distinct difference between activated codes and redeemed codes. You will need to verify whether or not the source for these codes is reliable. If you are still getting error messages when attempting to enter and redeem
the codes, you will need to contact over the phone to determine whether the codes are activated or redeemed.

You would need to contact the retailer you purchased it from to have them activate the code. It can also take up to 24 hours to fully activate. If that does not work, you'll need to contact support. http://support.xbox.com/contact-us

You would need to contact the retailer you purchased it from to see if they can activate it. If they say it's activated, you'll need to contact support. http://support.xbox.com/contact-us You should never post codes on a public forum as anyone could take them.