Need Help w/ external storage

Discus and support Need Help w/ external storage in XBoX on Consoles to solve the problem; So, I connected my WD passport to my XBOX ONE. I did this assuming that the external hard drive update would give me the opportunity to play any saved... Discussion in 'XBoX on Consoles' started by LastBOyScOut 88, Jun 22, 2014.

  1. Need Help w/ external storage


    So, I connected my WD passport to my XBOX ONE. I did this assuming that the external hard drive update would give me the opportunity to play any saved media on the hard drive onto my XBOX. This wasn't the case. it formatted my hard drive to work only as
    a dumping site for games and apps. I tried plugging my hard drive into my desktop cpu, and it no longer reads my hard drive. No alerts, nothing. So essentially my hard drive was hijacked by Microsoft. How can I make my hard drive readable on my CPU again?

    :)
     
    LastBOyScOut 88, Jun 22, 2014
    #1
  2. iwb100
    iwb100 Guest
    Xbox One Feedback

    I'd like MS to add a backup facility once they allow external storage. So you plug in an external HD and it automatically backs up every night or something. This would help for if something goes wrong and you need a repair or you buy a second console or whatever.
     
    iwb100, Jun 22, 2014
    #2
  3. RabidGamers
    RabidGamers Guest
    xbox 360 hard drive questions

    XBOX's Come W/ Demos on the Internal Storage and Sometimes External Storage. Also HEXIC HD is a Full Game I believe.
     
    RabidGamers, Jun 22, 2014
    #3
  4. mgzin66
    mgzin66 Guest

    Need Help w/ external storage

    mgzin66, Jun 22, 2014
    #4
  5. UPDATE: I contacted support & still feel like I'm getting nowhere. A transcript of the convo is included below.



    You are now chatting with 'Paulo Carmelo'.

    Paulo Carmelo: Hi! Thank you for contacting XBOX chat support. My name is Paulo, How are you doing today?

    Paulo Carmelo: Hello Ainge!

    Ainge: Hey, I'm good, just trying to get this issue resolved.

    Ainge: Ref#125*******

    Paulo Carmelo: I'ts nice to know that! Let me check on reference number that you provided, will that be ok?

    Angel: yes

    Paulo Carmelo: Thank you!

    Paulo Carmelo: I'm just pulling up the service request but i got a glimpse of a what the issue could be. Is this about the storage on your console?

    Ainge: Yes, external storage

    Ainge: I'm just going to state this for the record. All my friends are on XBOX. All of them, along with their friends assumed that the external storage update on The XONE would include media support. Meaning, we all thought that the update
    would allow you to watch any media on your drive on your XBOX. It didn't. It just turned my hard drive into the XONE's save slave. A lot of people are experiencing this issue.

    Paulo Carmelo: I see, may I know what video format are you trying to watch?

    Ainge: .mp4, along with looking at pictures stored on my hard drive. It's funny how the 360 has this capability.

    Ainge: I just came back to Microsoft after going through The Red Rings debacle 3 times...I hope you can let the higher ups see this. This issue is widespread and needs to be addressed.

    Paulo Carmelo: I understand where your coming from since I'm also an Xbox user, but let me check further here on my tools will that be ok?

    Ainge: sure, do what you got to do...

    Paulo Carmelo: Thank you!

    Paulo Carmelo: I'm still searching for a possible workaround or answer as to why it can't play mp4 files, please bear with me.

    Paulo Carmelo: Thank you so much for being patient. It seems that the current update hasn't included support for mp4 file types yet. But I'm sure it will come on the next update, in the meantime you can convert those mp4 files to a more
    conventional format like Xvid or standard Avi.

    Ainge: alright., thanks.

    Paulo Carmelo: Your welcome! Can I assist you with anything else Ainge?

    Ainge: no, that's all

    Paulo Carmelo: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a
    wonderful rest of your day!
     
    LastBOyScOut 88, Jun 22, 2014
    #5
  6. IceStorm III
    IceStorm III Guest
    I just plugged my Xbox One-formatted 320GB USB 3.0 HDD into my PC. It shows up fine under Administrative Tools, Computer Management, Disk Management. It requires initialization and formatting before it can be used, but it's there.

    If you're trying to use the drive on both Xbox One and a PC without reformatting, that's not possible at this time.

    Also, this isn't a support forum. Xbox One Console Support is here: http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269.aspx
     
    IceStorm III, Oct 31, 2018
    #6
  7. mgzin66 Win User

    Need Help w/ external storage

  8. IceStorm III Win User

    Need Help w/ external storage

    I just plugged my Xbox One-formatted 320GB USB 3.0 HDD into my PC. It shows up fine under Administrative Tools, Computer Management, Disk Management. It requires initialization and formatting before it can be used, but it's there.

    If you're trying to use the drive on both Xbox One and a PC without reformatting, that's not possible at this time.

    Also, this isn't a support forum. Xbox One Console Support is here: http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269.aspx
  9. LastBOyScOut 88 Win User

    Need Help w/ external storage

    UPDATE: I contacted support & still feel like I'm getting nowhere. A transcript of the convo is included below.



    You are now chatting with 'Paulo Carmelo'.

    Paulo Carmelo: Hi! Thank you for contacting XBOX chat support. My name is Paulo, How are you doing today?

    Paulo Carmelo: Hello Ainge!

    Ainge: Hey, I'm good, just trying to get this issue resolved.

    Ainge: Ref#125*******

    Paulo Carmelo: I'ts nice to know that! Let me check on reference number that you provided, will that be ok?

    Angel: yes

    Paulo Carmelo: Thank you!

    Paulo Carmelo: I'm just pulling up the service request but i got a glimpse of a what the issue could be. Is this about the storage on your console?

    Ainge: Yes, external storage

    Ainge: I'm just going to state this for the record. All my friends are on XBOX. All of them, along with their friends assumed that the external storage update on The XONE would include media support. Meaning, we all thought that the update
    would allow you to watch any media on your drive on your XBOX. It didn't. It just turned my hard drive into the XONE's save slave. A lot of people are experiencing this issue.

    Paulo Carmelo: I see, may I know what video format are you trying to watch?

    Ainge: .mp4, along with looking at pictures stored on my hard drive. It's funny how the 360 has this capability.

    Ainge: I just came back to Microsoft after going through The Red Rings debacle 3 times...I hope you can let the higher ups see this. This issue is widespread and needs to be addressed.

    Paulo Carmelo: I understand where your coming from since I'm also an Xbox user, but let me check further here on my tools will that be ok?

    Ainge: sure, do what you got to do...

    Paulo Carmelo: Thank you!

    Paulo Carmelo: I'm still searching for a possible workaround or answer as to why it can't play mp4 files, please bear with me.

    Paulo Carmelo: Thank you so much for being patient. It seems that the current update hasn't included support for mp4 file types yet. But I'm sure it will come on the next update, in the meantime you can convert those mp4 files to a more
    conventional format like Xvid or standard Avi.

    Ainge: alright., thanks.

    Paulo Carmelo: Your welcome! Can I assist you with anything else Ainge?

    Ainge: no, that's all

    Paulo Carmelo: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a
    wonderful rest of your day!
  10. Steven Hough Win User

    need help with external storage

    i believe so too due to both hard drives work fine on my pc, and if i wanted to use them for gaming storage i could. sadly, sending them to a friend to test isn't an option, and if it was, assuming it worked for them, we wouldn't be any closer as to why its not doing what it should on my console and with about 8 or 9 different salutions trying to solve the problem, all of which should of worked if the console was the problem, as much as i believe it IS the console, i have to try all options and assume the possibility it might have something to do with the type of hard drive. and if i did buy a memory stick that meets the requirements, at least i can say i tried
  11. Steven Hough Win User

    need help with external storage

    I've tried with other hard drives. everything i've tested seems to work as normal, even after doing what was in that video, it then detected the hard drive, asking if it needs formatting, but once i clicked the 'media' option, back to square one. its as if everything works fine, except the control will not detect NTFS formated hard drives
Thema:

Need Help w/ external storage

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