Need help using live account

You can try the steps in this article - https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

You can contact Xbox Support and see if you're able to receive a verification code to whatever you used on the account for a phone or email -
https://support.xbox.com/en-US/contact-us

If you get a valid verification code, that will help them to view the sign in email address of the account. If you don't get a code then they won't be able to see the sign in email address used for the account

Hey xsmoke1morex! Are you using a personal or institutional (university, office, hotel, etc.) network? If personal, what ISP and hardware are you using to connect? Post back and let me know!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello,

This is a Microsoft Account issue, this is not something that we can help you with over the forums. You will need to try to reset the password first, if you are unable
to please fill out the Microsoft Account recovery form here.

If you don't know the e-mail attached to the account, you will need to contact phone support.

If you are unable to do either, you will need to make a post on the Microsoft Account forums here and explain the situation. As previously
stated, this is not something we can help you with on these forums, if they can fix it for you, they will be able to help you on their own section of the forums.

It only shows the years you are a gold member.

If your not gold for a while it doesn't show. Besides, it's not that big an issue.

im planning on using the new console