Need help uploading custom gamerpic

I have tried to change my gamerpic to a custom gamerpic. When I try to do so I get an error message saying, "Choose one of the featured images, for custom images, you need to be older". My account is set at adult and I put the birthday as 1984, yet it still
says this?????

:)

 

Custom Gamer Pics

I recently uploaded a custom gamerpic that for some reason got me banned from uploading custom gamer pics. Will I ever be able to upload a custom gamer pic or no?

 

Custom GamerPic not uploading

So since the 16th of August I have been on the phone with Xbox Support a number of times. Why? All over a custom gamerpic. No matter what my profile will not allow me to upload a custom gamerpic. We have tried all of the "Official" troubleshooting steps
and still no results. No matter how long I wait no changes to my account profile picture. I know it's just a picture but still I want to change it. Never had any issues with Xbox Live prior to this. I have been a gold member for 11 years. It should not take
more than a month to change a gamerpic. I have tried the app, my laptop, cellphone, and USB stick to change the picture and still no results. Can anyone out there help?


These are the codes from when I contacted them recently.

 

Here is some info that may help with your issue: You are unable to purchase because of age restrictions

 

Hey there Gray1375,

To put it simply, if you're on a child account you won't be able to use this feature. You'll need to wait until you reach the age of majority in your country before you'll be able to upload a custom gamerpic.

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