Need help signing in

Hello Justin R! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. Are you able to sign into other devices such as the website with that account?

Hi, I hope you're doing great out there. I am an Independent advisor here to help you with your concern.

If I may ask, are you trying to sign in to the Xbox console?

Also, kindly let me know the complete message that you're getting so I can check that for you.

Hello Nobackout, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid there isn't a way to login on your phone without an email or password. You can follow these steps to recover your Roblox account credentials or contact Roblox support for assistance https://en.help.roblox.com/hc/en-us/articles/20...

Hope this helps.

Jesse.

Greetings porkchopbeast!

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download
your profile instead of your Microsoft account password. Here's how!

*This is used for when you have the two-step verification turned on/enabled.

Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With your security proofs being updated, let's focus on the next steps and in given order:
Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally,
recover your profile from LIVE.

How to delete Xbox LIVE profile safely

Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache (3 times in a row)

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

I can,t login to Roblox. I am logged in ok to Microsoft store. Roblox asking for a user name and password . I tried their web site to reset the password but never worked.