need help reward western challenge saying not completed

Hello KING CONVICT 13,

Apologies for the inconvenience. We are currently experiencing an issue with achievements. We have adjusted your account for completion of this level of the achievement. This should complete shortly. After the change has been processed,
you should see the bonus complete shortly afterward.

IQ tests are a complete sham that are favored for western methods of thinking.

Cross cultures, the IQ test is obsolete.

There are water-bound tribes that use complex methods to navigate using the stars that we westerners will never comprehend. Give them our version of the IQ test and they'll probably score in the "mentally challenged" zone.

It's just not a decent method of evaluating intelligence.

Since gems only started on October 1 it hasn't been a full year yet. So it's not possible to have completed that challenge.

So then what you are saying is it can never be completed because the rewards program is going away?

It's not so much that I can't log in. It just takes forever for the game to load. Then when I complete a challenge, it takes forever to claim the reward. And now I have to complete the same challenge at least two times before the reward finally drops
in. They couldn't make it more frustrating if they tried.

Well the last thing I would want for you, is to feel ignored. I can completely empathize with your situation. I would ask, from your experience have the challenges that have given you issues always eventually been resolved overtime? I know its less than
ideal, you absolutely should receive the reward you have earned. My advice (In case they do not) would be to take photo of the achievement you have unlocked and the coinciding reward that goes with it. Just a precautionary measure I would include the time
and date if you can, with the pictures taken.

Also, I may of overlooked a crucial part of your question which is the preorder aspect. When a Microsoft Reward Challenge becomes available, it only will activate as a purchase at that time. There should be a message indicating Must be purchased between
Date A-Date B. Preorders from my experience have never fallen under this Timeframe. Since you purchased it ahead of time.

I apologize for the inconvenience you have faced.