Need help replacing my xbox one controller

Hey there Ma1iciousMuffin!

Have you had a chance to register your Xbox One console before setting up the repair? If not, please make sure your Xbox One is registered, that should allow you to set up a replacement fro your controller.

https://support.xbox.com/en-GB/browse/xbox-one/controllers

hope this helps if not then please contact us again

This doesn't help, just says I need to replace my brand new controller.

try unplugging the wired controller then turn on the Xbox to see if it still experiences the same issues.

when the lead for one of my wired controllers became damaged it gave me similar issues and I couldn't even sign in using my other controller.

if everything works as intended with the wired controller unplugged, you will either need to replace the controller, or if you are lucky, you might only need to replace the USB lead.

hope this helps

Hey there,

Very sorry to hear about the controller issue. For this specific issue, your Xbox One controller will need to be replaced. To order a replacement, go to the Xbox
Online Service Center.

Hope this helps.

I would definitely keep trying to contact Support aka.ms/contactxboxsupport