Need help redeeming items

Have preordered FIFA 17 SUPER DELUXE EDITION and can't redeem my add-ons that I got free with it. The message didn't come through nor did the email, an advisor sent me here. Please could someone redeem them for me? Gamer tag:

:)

 

redeeming items?

not sure where to post this but here's my question/problem, i had some avatar item redeem codes that i redeemed on my pc instead of console (thinking they'd carryover) but when i click "edit" avatar, from the site it says "open games app" (im using windows
8.1) when in the games app there is no option to edit avatar so i cant change my appearance there, and im aware since the items were'nt redeemed on the console, they will not exist there. Is there some way to get the items i redeemed from my pc to my xbox
360 console or am i ***?? the items were from halo 4 , i really want to "wear" my master chief armor

 

Need help to redeem my lifetime credits for 12,500

need help redeeming my lifetime credits for 12,500

 

Hey TK MAX 2002 -

Your pre-order bonuses should be found in-game directly. Please double
check to be sure they weren't accidentally overlooked.

 

I just checked and they are still not there. I really would like these as soon as possible because I need a bit of an in-game boost.

 

Hey TK MAX 2002 -

If you haven't yet, take a look at this guide from
EA Support that explains how you access your packs. As the link I provided yesterday advises, if you purchased your game digitally, that content is automatically added and you do not get a code for them. If you continue to experience issues with in-game
content, you'll want to reach out to EA Support for further assistance.

Thanks for understanding.