Need help re-setting microsoft account that no longer has a valid phone or email for...

Discus and support Need help re-setting microsoft account that no longer has a valid phone or email for... in XBoX Accessibility to solve the problem; My kid can't log into Microsoft after an update or something happened on PS4. We have never had an issue until now. When we try to login, the phone... Discussion in 'XBoX Accessibility' started by Jessica Heinrich, Mar 15, 2025 at 2:43 AM.

  1. Need help re-setting microsoft account that no longer has a valid phone or email for...


    My kid can't log into Microsoft after an update or something happened on PS4. We have never had an issue until now. When we try to login, the phone number associated with the account is not our number any more. Also we can't get logged into the email either. We need the account re-set with the new phone number and email.

    :)
     
    Jessica Heinrich, Mar 15, 2025 at 2:43 AM
    #1
  2. Onyx Is Here Win User

    Need help re-setting microsoft account that no longer has a valid phone or email for verification

    Hello Jessica, sorry to hear you're having trouble.

    First I wanted to mention that as this is an open forum our ability to help is limited only to advice. What I can suggest to you would be to read through this post https://answers.microsoft.com/en-us/outlook_com... on the steps you can take to recover your account.
  3. nialldowney Win User

    trouble signing into Xbox since new terms of use

    if your parental email no longer exists you will need to contact xbox customer support and tell them about this. They will probably need to speak to your parent. They will gather some info and escalate this for you. If it definitely no longer exists then
    they will create a new parental email for you.

    Please go to login.live.com first and select cant access your account. When you enter the email above the characters box it will tell you if the email is a valid Microsoft account email or not. if it is not valid there then support will help you. It is still
    valid you will need to try to reset the password as xbox support will not be able to change the parental email if it is still valid.
  4. kwagner68 Win User

    Parental Acccount does not exist, TOU Agreement

    We have tried all of that. The email account is no longer a valid account with the service provider nor is it valid with microsoft. I have talked to their tech support as well as xbox tech support. I have other microsoft llive accounts.
  5. FishSeal Win User

    Anyway to get lost 360 DLC content back?

    UPDATE

    So, the account I used to use, is no longer a valid account/email with microsoft online.

    I would have to create a new account.

    On to the next lead... possibility that the DLC content has not been created for backwards compatibility.

    FS
  6. Firebuged Win User

    I forgot my email password

Thema:

Need help re-setting microsoft account that no longer has a valid phone or email for...

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