Need help plz

the subscription may take a while to appear, I recommend that you log in to your microsoft account and check the status of xbox live

perform a power cycle holding the power button till the console turn off unplug the power cord wait a moment plug it back turn on the console check the connection status and try using a ethernet cable.

if xbox live still doesnt work and your friend has wait more than 24 hours i suggest to contact xbox support since your friend bought the subscription in the xbox store.

The enforcement team do not use the forums.

For info on your suspension & to file for a case review if eligible you need to go to the enforcement site
here

Filing for a case review is the only way to appeal a suspension.

well i would advise you to contact a representative of microsoft

Hey ish4980!

Thank you for posting. Let's try a couple different solutions out, and be sure to let us know how it goes!

• Press and hold the power button on your Xbox One console until it fully powers down.
• Boot back up and give it another shot!
• If the issue persists, try
  Removing your Xbox Live profile from your Xbox One and then sign that profile back in.

Let us know how it goes!

will somebody reply please... Fumin here...