Need help installing downloads/updates

Hello Good morning Happy,



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Thank you for understanding.



Regards,

Hello Good morning Happy,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to complete downloads and updates on your Xbox One S.Just a reminder, we are not able to double check the account or the devices that is connected to your account. No worries, we do have some effective troubleshooting steps here that could fix the issue.

Here are a few troubleshooting steps that you can try:



1. Check your internet connection: Make sure that your Xbox One S is connected to the internet and that your internet connection is stable. You can test your internet connection by going to Settings > Network > Network settings > Test network connection.



2. Clear the cache: Clearing the cache on your Xbox One S can help resolve issues with downloads and updates. To do this, press and hold the power button on your Xbox One S until it turns off. Then unplug the power cord from the back of the console and wait for 10 seconds. Plug the power cord back in and turn on your Xbox One S.



3. Check for updates: Make sure that your Xbox One S is up to date with the latest system updates. To check for updates, go to Settings > System > Updates & downloads > Console update available.



4. Try a wired connection: If you're using a wireless connection, try connecting your Xbox One S to your router using an Ethernet cable. This can help improve download speeds.

Hope I helped! Let me know if you have any other questions or concerns.


Microsoft Community Moderator

If it has completed downloading and is just installing it shouldn't be using internet bandwidth. After it has installed and it then needs to download an update it would use additional internet bandwidth. Hope this helps. Good Luck!

A fast internet is not needed but helps, if I'm following correctly, the problem is that when you install from the disc, the Xbox will first download any patches needed before installing the game, if you have a slow internet connection it is best to install
the disc offline, then go online and it'll download the updates.

can anyone help?? keep getting "can't download PvZGW variety pack". Just bought the game brand new and need to install an update.