Need help from enforcement to fix rewards points not posting

I have been on the rewards program for a long time now but I was told that for every purchase I make, whether it be a new game on the store or a renewal of a subscription that il get points for it but I have never been getting the points



I have tried multiple times contacting the twitter support team and they could never assist me, let alone answer my tweets. For some reason it seems I have received none of the points I have been entitled to and I have no idea why and I was wondering
if a member from support could help me acquire the points I deserve after making many many purchases on xbox live

Thanks!

:)

 

Points not posting from rewards

Credits are scheduled for deposited based on when you have at least 5,000 pending. Generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the
next month. If you got to 5,000 earlier this month, they would be scheduled to deposit on the 29th.

The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Since you already have over 5,000 they are already scheduled
for a deposit so there is no need to make a request.

Support will double check your VIP but keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month. Subscriptions, in-game consumables, preorders, and any content that counts towards another offer on the site
will not be included in your rebates.

 

Points not posting from rewards

Hi raging ice hole. Smwutches is correct. We've checked your MyVIP and your total comes out to $580.25, which puts you at 96% on your way to unlocking your next Star level.

 

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

 

Hello Telyfy,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016.