Need help ASAP!!

so i recently purchased a new xbox one, although i have a good wifi connection, i sometimes cant access xbox live idk why. Sometimes when im using my xbox i just randomly get signed out of my profile which is very annoying. Also when i open a game it says
syncing data and it says "we couldn't get your latest saved data" PLEASE someone help asap!

:)

 

Help needed ASAP

Nothing else matters beyond what I said previously. Wherever you are logged in, you can play.

 

Help needed ASAP

Ok, Tesco have a deal on the xbox one S with Fifa 17 for £225 ... They have a voucher for £25 off any order over £150 .. So the Xbox will only cost me £199.. Il sell fifa for £30 .. So thats £170 for an xbox one S



However here is my issue. I game share with my brother on the current xbox one. I will be moving this upstairs as a media player and netflix player and keeping the One S to game on.


How does the game sharing work here? I know i can gameshare from my one S to my brother as normal. But what if i was ill and wanted to play inbed upstairs on my old console. What would i be able to play? Everything is stored on my external

 

Hey there Martiin11,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

That information will help us determine the next best steps. Thanks!

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