Need help - Accessory warranty n ° PID unreadable

By MiTsU · Jul 20, 2017

Hello, I have a problem with the accessory warranty, a button on my controller is broken and the PID number is illegible (I have a picture), the console is still under warranty, how to do?

:)

Skeeter Quill · Jul 20, 2017

Joystick issue with my controller

All you need to do is go to devicesupport.microsoft.com and register your console, if you haven't already. Once registered, select your console then select "replace an accessory". you can then select controller and once you've entered the PID for it it will
let you know if it is still in warranty or not. You can then continue and it will let you know the cost of the replacement if the warranty has expired. You'll then be able to print of a shipping label etc to send it to the service centre.

Accessories are generally replaced rather than repaired.

TMX boxburn · Jul 20, 2017

console keeps freezing when playing games online

As stated in Microsoft's Manufacturer's warranty, by using your console or accessory you agree to their warranty agreement. The HDD counts as an accessory and is covered under the 90 day accessory warranty. I shall attempt to get another Ambassador to look
at this thread and see if they have any other suggestions for you.

Xbox 360 S Warranty:
support.xbox.com/.../xbox-360-new-warranty

Internet Expert · Jul 20, 2017

If you are attempting to schedule a repair of your controller, I believe you can do it through the console's serial number (if it's the controller that came with the console). Set up a repair online, or ask Xbox Support (phone/chat) for more help. Please
note that all controllers have a warranty of 90 days from purchase date.

Schedule a repair: https://devicesupport.microsoft.com

Phone (US/CAN): 1-800-4MY-XBOX

Chat: Contact Us | Xbox Support

By MiTsU · Nov 1, 2018

If you are attempting to schedule a repair of your controller, I believe you can do it through the console's serial number (if it's the controller that came with the console). Set up a repair online, or ask Xbox Support (phone/chat) for more help. Please
note that all controllers have a warranty of 90 days from purchase date.

Schedule a repair: https://devicesupport.microsoft.com

Phone (US/CAN): 1-800-4MY-XBOX

Chat: Contact Us | Xbox Support
Click to expand...

I tried to program the joystick repair via the serial number of the console, except that they ask me for the PID number that is then unreadable.

Are you on for the 90 day warranty? The seller in store told me that the console handle was 1 year warranty and console 2 years.

By MiTsU

If you are attempting to schedule a repair of your controller, I believe you can do it through the console's serial number (if it's the controller that came with the console). Set up a repair online, or ask Xbox Support (phone/chat) for more help. Please
note that all controllers have a warranty of 90 days from purchase date.

Schedule a repair: https://devicesupport.microsoft.com

Phone (US/CAN): 1-800-4MY-XBOX

Chat: https://support.xbox.com/contact-us

I tried to program the joystick repair via the serial number of the console, except that they ask me for the PID number that is then unreadable.

Are you on for the 90 day warranty? The seller in store told me that the console handle was 1 year warranty and console 2 years.

Internet Expert

If you are attempting to schedule a repair of your controller, I believe you can do it through the console's serial number (if it's the controller that came with the console). Set up a repair online, or ask Xbox Support (phone/chat) for more help. Please
note that all controllers have a warranty of 90 days from purchase date.

Schedule a repair: https://devicesupport.microsoft.com

Phone (US/CAN): 1-800-4MY-XBOX

Chat: https://support.xbox.com/contact-us

Skeeter Quill

All you need to do is go to devicesupport.microsoft.com and register your console, if you haven't already. Once registered, select your console then select "replace an accessory". you can then select controller and once you've entered the PID for it it will
let you know if it is still in warranty or not. You can then continue and it will let you know the cost of the replacement if the warranty has expired. You'll then be able to print of a shipping label etc to send it to the service centre.

Accessories are generally replaced rather than repaired.

XBF Eladio M

BenassK

Thank you for providing that additional info.

I'm unable to understand what is wrong with the PID of the accessory you are trying to replace.

Can you try to enter this PID once more under the
Request an Xbox Controller replacement article and see if you are provided with additional options?

GMS1stLDYCannon

Hello when you go to the warranty page look under accessories to file for controller. The s/n will be located behind the batteries.

Need help - Accessory warranty n ° PID unreadable