Need Gamertag help from Enforcement team

That is because of the freedom of choice is on you

It is not against the rules to use your personal name

You will have to pay for a name change

prideloss, just below that it also states: Use discretion when deciding to share your name and location in your profile and when recording or sharing content you create. If you wish to share any other personal information with another player, please do so
by a non-public method.

So it is not a violation to share your name, it's just not recommended.

Ok thanks for the info. I tried to post to their forum but it didn't seem to work. Figured I'd try a public forum. Don't know why customer service rep told me to seek help in the forum rather than just helping me or simply saying NO.

The enforcement team do not read these forums.

The only time you get a free gamertag change is either when you start your account & change it from a generated tag to a personal one or you are given a random tag for free if you are issued a forced name change because your tag breaks the code of conduct.

While it's recommended that your tag does not contain your name it's not against the rules so you will not get the tag changed for free,you will have to pay to change it.

i agree with everyone here the gamertag change fee applies this time as you have already changed your gamertag to a personalised one this maybe when your wife has created the account and might have changed the gamertag for free without noticing so the fee
of 10 USD OR 10EUROS 6.79GBP applies .

thanks everyone for the support you have given to this post aswell .