Need Friends To play with Gamertag: Utopia Zeus

Hey there FALCON TRAIN,

It's not possible to get a virus on the Xbox One console, are you referring to a Windows 10 PC? If so, you'll want to use a virus scanner/remover to help with that. There wouldn't be anything we can do on the Xbox forums to help further with that though.

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Xbox Forums Staff

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Hello cornbread,

Thank you for letting us know that the issue is now resolved. We will go ahead and lock this thread. if you ever require further support, or would like to start a discussion, don't hesitate to create a new thread. We look forward to hearing more from you
soon.

Thanks again!

Hi EnviableTable42,

We don't have an ETA for a fix, however I've seen that some people have gotten it to work if they update to the most recent system update that was released yesterday 8/13/19. The system version is OS version - 10.0.18362.6065 (19h1_release_xbox_dev_1908.190807-1720).
Open Settings and go into System and then Updates & downloads to make sure you have the most recent system update. Once the console updates, make sure the DLC is downloaded and see if you can access it in game.

If updating does not solve the issue, I suggest contacting
Xbox Customer Support as they should be able to help with getting the license working since it seems to be only affecting Deluxe Edition owners.
Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• Step 2 : Select Xbox One, then See other options
  
• Step 3 : Select Payment & Billing under Account Management
  
  • Select - Show contact options
    
  • Select – Request a call from Support
    

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Hope this helps out!

It works for me now thanks

Paradox knows about this, as does Microsoft support when I called earlier today. So it is a known issue.

Utopia installs, but does not unlock the license to use/own for Deluxe upgrade pack owners. If you buy it separately, it plays fine. Thus far Paradox keeps giving different answers and basically saying its an issue with Microsoft Store.

Whatever the case, it would be nice to get a real update and eta from someone.