Need enforcement help on suspension from 2016 blocking account permissions

XxFaTeLGiAnTs10 · Jul 7, 2017

I got in a lobby in black ops 2 with a hacker and he made it so I was unable to play public matches I am on probation for infinite I contacted Microsoft and they say I have no problems linked to the account?

:)

Soggy N Moist · Jul 7, 2017

Need enforcement help on permissions not working correctly

About a month ago,I had an enforcement ban but like 2 weeks ago I was supposed to get unbanned,suspension lifted on xx day, and i contacted support and was informed that the dates are in error on the MSA. My suspension was lifted
but the permissions have not been revised and I urgently need help.

Gunman708 · Jul 7, 2017

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.

My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

Dadwhite · Jul 7, 2017

Might have to contact Activition the makes of Black Ops 2

Dadwhite

Might have to contact Activition the makes of Black Ops 2

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Led, when it says you were blocked from your Microsoft account did you receive any ban or suspension from Enforcement or was it really an account block by Microsoft?

If it was anything to do with Enforcement, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban and suspension.

Below I leave links that can inform better about the Enforcement

Types of Xbox enforcement actions

https://support.xbox.com/en-us/help/family-onli...

Xbox device suspensions and bans

https://support.xbox.com/en-us/help/family-onli...

Unfortunately in cases like this not even Xbox support can help you and not all types of suspensions or bans are available for an appeal.

If it was something related to blocking your account, follow the procedures below.

Blocked account

If your account has been blocked

https://support.microsoft.com/en-us/account-bil...

Fill out the form below to have Microsoft review why your account was disabled?

https://www.microsoft.com/en-us/concern/Account...

NeoDan123

Good day

Only the enforcement team will be avke to help you with the suspension.

If it is possible then report any messages that goes against the Code of Conduct, the other child has send and block the account for further communication from them.

M3tal Daz3

An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or repeated
violations can result in a permanent suspension.

To check your enforcement: https://enforcement.xbox.com/Enforcement/ShowEnforcements

If you are eligible for a case review: https://enforcement.xbox.com/home/howto#sub-topic0-6

steeledwand7664

Back when the ban was issued the only way to contact the enforcement team was through the forums.

Since around 2016 the enforcement team got a new website and a new process to do a case review.

The rules have always been that you needed to have a current suspension on an account and the suspension would have had to of happened within the last year.

Since your suspension was over a year ago it is not eligible for a case review and unfortunately there is nothing that can be done about it at this point in time.

Need enforcement help on suspension from 2016 blocking account permissions