Need a working phone number to contact about Xbox issue

Hi there LegendofTedward,

Thanks for reaching out! I'm sorry to hear about the issue with the Microsoft account.

Please take a look at the troubleshooting resource for
"How to access a compromised Microsoft Account."

If there is still an issue with the account, please
contact Customer Support for more assistance.

hope this helps. Let us know.

Hey Legend!

The correct way to get in contact with one of our support specialists would be to

request a callback. Go ahead and try it out and let us know if we can further assist you!

Hello BMS28,

Glad to know I can assist if this has resolved your issues please click "Mark as answer".

Best Regards.

Thank you so much! We got to the bottom of the problem, live agent was extremely helpful. The payments have been going to an old xbox 360 account that hasn’t been used in over two years! Problem masked by my son using gifted subscriptions that I didn’t
fully know of. They’ve issued 3 month refund as all they can do but i will follow this up tomorrow using the contact phone number I’ve been given. To me there’s a moral issue in taking money repeatedly for an account that is clearly inactive - it really wasn’t
clear we had to go into the account and remove the payment, we thought we’d sorted it when we set the new xbox one up. Its not easy! Thanks again.

Hello BMS28,

Here is the phone number.

1-800-My-Xbox

https://beta.support.xbox.com/contact-us

Click this link for more information. You can also tell virtual agent you'd like to speak to a live agent.

Best regards!