Need a refund after 14 days

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this with your refund request. I am here to help.

Unfortunately, the only option to request a refund is through the Xbox refund web form.

If you want to contact Microsoft Xbox Support and try your luck there, you can reach out to them through this link:

https://support.xbox.com/en-US/contact-us

For instructions:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us

2. Click on the "Contact Us" button on the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

If you are having difficulty accessing Xbox Support Live Chat, you can also try contacting Xbox support via phone or email.

You can check out this link for more information regarding the Xbox refund eligibility terms:

https://support.xbox.com/en-US/help/subscriptio...

Thank you for your time. I hope you have a great day!

Reference link:

https://answers.microsoft.com/en-us/xbox/forum/...

Refunds have certain requirements before you will be able to request a refund.

Need to be requested in the first 14 days after purchase and have not played more than 2 hours.

To be able to get a refund you would need to do it in the first 14 days after purchase, and have not played more than 2 hours.

Ok, if your purchase that you want to refund has been purchased after 14 days, then yoy cant refund it, Microsoft only refunds you if the purchase has been made under 14 days i hope this helps you

because you can ask for a refund after 14 days max.