Need a refund after 14 days

Discus and support Need a refund after 14 days in XBoX on Windows to solve the problem; Was recently playing a game and had no idea there was a purchase done on my account, only found out about it once I realized dlc required items were... Discussion in 'XBoX on Windows' started by ZakTC, Jul 14, 2023.

  1. ZakTC
    ZakTC Guest

    Need a refund after 14 days


    Was recently playing a game and had no idea there was a purchase done on my account, only found out about it once I realized dlc required items were available to me, problem is its been over 14 days and not sure how to use the contact support since it keeps directing me to the refund page which i cant use since its been 14 days.

    :)
     
    ZakTC, Jul 14, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    Need a refund after 14 days

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this with your refund request. I am here to help.

    Unfortunately, the only option to request a refund is through the Xbox refund web form.

    If you want to contact Microsoft Xbox Support and try your luck there, you can reach out to them through this link:

    https://support.xbox.com/en-US/contact-us

    For instructions:

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us

    2. Click on the "Contact Us" button on the right of the screen.

    3. Select the issue you need help with and click on the "Next" option.

    4. Sign in to your Microsoft account.

    5. Follow the prompts to connect to a live chat agent.

    If you are having difficulty accessing Xbox Support Live Chat, you can also try contacting Xbox support via phone or email.

    You can check out this link for more information regarding the Xbox refund eligibility terms:

    https://support.xbox.com/en-US/help/subscriptio...

    Thank you for your time. I hope you have a great day!

    Reference link:

    https://answers.microsoft.com/en-us/xbox/forum/...
  3. NeoDan123 Win User

    Refund

    Refunds have certain requirements before you will be able to request a refund.

    Need to be requested in the first 14 days after purchase and have not played more than 2 hours.
  4. NeoDan123 Win User

    Getting diferent versions of one game

    To be able to get a refund you would need to do it in the first 14 days after purchase, and have not played more than 2 hours.
  5. iCrazyZae Win User

    Refund appeal

    Ok, if your purchase that you want to refund has been purchased after 14 days, then yoy cant refund it, Microsoft only refunds you if the purchase has been made under 14 days i hope this helps you
  6. denis97g Win User

    refund not accepted

    because you can ask for a refund after 14 days max.
Thema:

Need a refund after 14 days

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