Need a helping hand with your Xbox One wireless controller? Check here for help!

Hello ホワイト856,

Thanks for coming back to the Xbox forums. do other controllers work fine on your device? If you haven't already, check out this link here for troubleshooting Xbox one controllers :

Troubleshoot your Xbox One wireless controller

If you end up needing to set up an exchange, check out this link here :
Request an Xbox controller replacement

Hope this helps

Hi Matache,

Thanks for reaching out to us here on the Forums!
I moved your post into a new thread so that we could tailor our support specifically to you! Please detail the issue at hand and any troubleshooting steps (if any) you’ve tried so far.

We understand this has been frustrating and want to help as best as we can. Please check multiple controllers and/or
try another headset as well with the controllers. It is recommended to also check out our
Xbox One Chat
Headset troubleshooting page. You can also check out the following link to
Troubleshoot your Xbox One Wireless Controller.

I hope this information helps.

Hi hayleydelve,

Check out this link Connect an Xbox Wireless Controller to your console. You need to sync the controller to the Xbox.

Hope this helps

Hello there,

I have split your post into its own thread in order to help you out directly. This sounds like you are having issues with your Xbox one controller. If you haven't already, please check out the troubleshooting listed on this article here :

Troubleshoot your Xbox One wireless controller

Let us know if this helps!

Hi Deer,

Thanks
for reaching out to us here on the Forums! I moved your post into a new thread so that we could tailor our support specifically to you! Please detail the issue at hand and any troubleshooting steps (if any) you’ve tried so far.

We understand this has been frustrating and want to help as best as we can. We understand you already checked multiple
controllers but try another headset as well with the controllers. It is recommended to also check out our Xbox
One Chat Headset troubleshooting page.
You can also check out the following link to
Troubleshoot your
Xbox One Wireless Controller.

If
you've followed these troubleshooting steps but your headset doesn't work with the controller still, the controller(s) may need to be replaced. To order a replacement, go to
Device Support.

I hope this information helps.