necesito ayuda porfavor

Web translation:

I need help please

I have a problem that I want to renew my game pass subscription that is already expired try the same card that I had already made the purchase and I could not get it that they were working so that visa (company) could make purchases from it I put
another new card but from the same company and the same thing came out again what I thought you could do is buy a gift card that covers the amount that is owed but in doubts of xbox I got that expired accounts could not be paid with someone's
gift cards Do you know how I can pay?

Response:

Hi there,

it's not possible to pay an outstanding amount via a gift card, it will need to be done via a different payment option.

This is the explanation given on the support page:

"When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. Here’s how to pay your past due balance online: Sign in to your Services & subscriptions page with your Microsoft account.
Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution. Find your past due subscription in the list. The amount past due will be in red. Select Pay now, and then follow the instructions
to pay the balance due. If you need to add a new payment option to pay your balance, like a new credit card or your mobile phone carrier, follow the instructions on the Change how you pay for an Xbox subscription page"

If that didn't work then it's best to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

Web translated response:

Hola,

No es posible pagar una cantidad pendiente a través de una tarjeta de regalo, sino que deberá hacerse a través de una opción de pago diferente.

Esta es la explicación dada en la página de soporte:

"Cuando se suspende su suscripción a Xbox y tiene un saldo pendiente, debe pagar el saldo completo para continuar usándolo. Aquí le mostramos cómo pagar su saldo vencido en línea: Inicie sesión en su página de Servicios y suscripciones con su cuenta de
Microsoft. Nota Si no conoce la dirección de correo electrónico o la contraseña de su cuenta de Microsoft, use la Solución de cuenta perdida o la Solución de contraseña perdida. Encuentre su suscripción vencida en la lista. El monto vencido estará en rojo.
Seleccione Pagar ahora y luego siga las instrucciones para pagar el saldo adeudado. Si necesita agregar una nueva opción de pago para pagar su saldo, como una nueva tarjeta de crédito o su operador de telefonía móvil, siga las instrucciones en la página Cambiar
la forma en que paga una suscripción a Xbox "

Si eso no funcionó, es mejor ponerse en contacto con el Soporte técnico de Xbox por teléfono (o chat) en
http://support.xbox.com/contact-us

Hello Alejo!

Despite the email account being closed, that address may still work as a Microsoft Account. Let's have your Dad enter the password for that Microsoft Account to accept the ToU. If the password comes back as invalid, try
resetting the password, or
recover the account.

Let us know how that goes. If he's still unable to accept the Terms for you, we'll find another solution.

Web translation:

please help

yesterday I bought a 200 gift card but the cashier did not activate the card someone knows how I can activate it is to buy my game pass this month please help

Response:

Hi there,

in a situation like this, it's best to wait 24hours and then try again. if that doesn't work the only option would be to take the card back to the retailer to have it activated. See this link for more information in regards to this issue:

https://support.xbox.com/help/subsc...es-gifting/troubleshoot-gift-card-code-issues

porfavor necesito que me desbaneen mi xbox360 de xbox live

no me deja meterme dise que intemte mas tarde ayuda porfavor