Nearly all my game captures are gone. Why? Is there hope of recovering?

You were lucky if you recovered everything! I had stuff vanish from online a while back and more recently right off my console clips were vanishing. I did some testing when my clips started to vanish off my internal XBOX storage as well as from my attached external drive. What I found was that when I moved the external drive to my PC I could see the clips, access, and backup to PC ETC. Unfortunately there was no was to access the console hard drive from another device so those clips were never accessible again. The test supported my conclusion that there is something very wrong with the consoles ability to reliably find content recorded directly too it. A by product of this is that I now have internal console storage space being wasted storing clips that the XBOX cannot find. In fact if I didn't do the test and forgot about the clips I'd never know my internal drive was slowly getting bloated with clips the console was storing but unable to retrieve. Not even a thumbnail or file name to alert me. It simply doesn't pull up the clips any longer in the captures stored on the internal console drive regardless of how I filter my search. It seems to be working fine for new captures but there are these time periods where it just has no ability to display what's stored any longer. I'll do a complete XBOX reset/wipe sometime but I shouldn't have to do that. That's like using a nuke when what we really need is better tools on the console for managing our content. I think they are instead reducing tools and resources for clip/pic captures. I hear they are going to start deleting any content on your online XBOX profile that's older than 90 days. So if you a part of any XBOX groups or have shared images and clips within an XBOX CLUB/GRP it's going to get wiped. I suppose the content will be more current and relevant on their online XBOX services after this so that could be a good result, but they are not doing it to make the service better its to save money by removing services they think we won't miss. They should get some more messages out about this 90 day content wipe policy, so players can back up clips and pics before they begin summarily deleting all pics and clips from all gamers online accounts. At the end of the day the games pretty much work and that's the most important thing. I just wish that they were not taking away the ability to keep a persistent library of clips and pics uploaded to our profiles for other players to visit.

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

Hello CrocodileTears,

We appreciate for your prompt response and letting us know that your game clips appeared back through your Xbox app and Xbox console. It was possible that some of our game clips are not viewable in your Xbox app for mobile because it was not uploaded to the Xbox network and remain in your device where it was recorded on.

With your inquiry on how to use an external drive to save all your game clips captured as backup, you can use a USB formatted as NTFS. See the details on the screenshot.





For your reference, see:

• Back up your game clips
  
• Manage your game clips.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi Philbeey,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

1. When did the issue start?
   
   • Day I made the former comment
   
2. Did you create a backup copy for your game clips and screenshots?
   
   • Yes. On the cloud..
   
3. Have you reset your Xbox console before this issue happen?
   
   • Nope. Just stopped showing.
   
4. Have you recorded your captures to an external drive?
   
   • luckily yes. But they returned regardless.
   
5. Did you received notification that you need to delete some of your captures? This will happen if you have reached 90% or more of your allotted storage capacity for game clip content. If you disable the notification, it is possible that you will not receive the notification and game clips that have not been used or viewed may be deleted at some point.
   
   •nope I’m current at 54% of my allotted space it’s also an issue with my activity feed on my profile being nuked. Only thing remaining is the pinned post.
   
   which means all likes, comments and interactions are all gone and missing.