не проходит оплата картой в xbox one [Translate] does not pass payment card on Xbox One

For billing issues/questions you should contact
Xbox Support directly. It is best to request a callback.

Деньги на холде в банке. Поинтересуйтесь у них как проводится операция по списанию.

(Mod Translation)

Money on the bank. Ask them how they are doing the write-off operation.

Hello
Павел Ермалович,

Thanks for reaching out to Xbox forums support.

I understand that you have a payment issue where the transaction did not go through but you were still partially charged.

What exactly was it that you were charged for?

Unfortunately, we here in the forums department do not have access into the gamer's billing accounts.

I would suggest first contacting your bank to confirm the charge went through on their end, and again logging into your

Microsoft Account
to confirm the partial transaction went though on Microsoft / Xbox's end as well.

Next, follow the steps below to speak with an Xbox support billing agent so that they can look into your account and clarify what happened.

Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know! Happy gaming!

Felix

Xbox forums support

В том то и дело, что все вроде делаю как надо, но не проходит добавление карты, а без неё он не принимает коды активации

[Translation - The fact of the matter is that everything seems to be doing as it should, but the addition of the card does not work, and without it it does not accept activation codes]

Привет! Попробуй удалить и снова добавить информацию о способах оплаты. Если платежи не проходят, это возможно из некорых причин. Проверь данные какой страны у тебя установлены, должна быть оссия. Возможно проблема на стороне банка, так как платежи долларовые.
В этом случае надо уточнить возможна ли оплата данной картой. Возможно ошибка сервиса Xbox Live в тот момент.

анее подобные ошибки были?

Удачи!

[Translation-Hello! Try deleting and adding information about payment methods again.
If payments fail, this is possible for some reason.
Check the data of which country you have installed, should be Russia.
Perhaps the problem is on the side of the bank, as the payments are in dollars.
In this case, it is necessary to clarify whether payment by this card is possible.
Maybe the Xbox Live service error at that moment.

Previously, there were similar errors?

Good luck]