Не получается купить игру [Translation - I can not buy a game]

Hi there,

Thanks for coming to the forums. In regard to the changes being made in the Russian region concerning Xbox and account currency, due to evolving business practices, products will priced in US dollars henceforth. As any
Microsoft account credit purchased in Rubles is left as a balance on your account, the balances would be in Rubles and this cannot be used to purchase products priced in US dollars.

As such, the balances that are left in your account will be converted over to US dollars as Xbox One games will now display the same US dollars price as the US store and allow you to purchase Xbox One games and Windows apps & games. If you have
a balance in Rubles, then it may be used to purchase products priced in Rubles, mainly Windows 10 apps and games. This will also have an effect on the purchase of games from the 360 Marketplace, which will remain in Rubles while we update the 360 titles to
US dollars. For now, purchases of these titles can be made at this time if they are listed in Rubles and are on an Xbox 360 console.

Many of you who have subscriptions may be wondering how these changes will have an effect on them and this is understandable. Existing subscriptions will continue to work until they expire and if you have auto-renewal turned on, then it will
renew under your same payment terms as originally purchased. This means they will continue to be billed on their normal renewal schedule in Rubles. If your subscription expires, or is expired, then you must purchase a new subscription from a local retailer.



We thank youfor your patience and understanding as we work to streamline your purchases at this time. Our apologies for any inconveniences as a result and we hope that this makes things
easier for you in the long run.

Thanksagain and happy gaming!

I am extremely indignant at such a bad attitude on your part, and in particular, Microsoft to me as a client, which I have been for many years. I’m not interested in buying games for Windows 10 and Xbox 360, I’m only interested in buying digital copies of
games for Xbox One, in fact, it was for this reason that I replenished my game balance with prepaid cards. And now, as a result of the actions of the Microsoft policy, I have lost the opportunity to buy digital copies of games for Xbox One and that means I
lost my money !!! way inflicted many both material and moral damage, and I will not leave it so easy. My appeal to you as Microsoft support is that you help me in this matter by giving the balance on your balance to use to buy digital copies of games specifically
for Xbox One! Once again, I’m not interested in buying other content! If this situation is not positively resolved in my direction as a Microsoft client, then I will be forced to report this situation to my friends, colleagues, relatives, and also to notify
my but more people through social networks. So that people know how Microsoft really does not do well with its customers and that problems are not solved by Microsoft support service in favor of their customers. What then is not worth buying Microsoft products.
I will also tell about this situations to my familiar bloggers, and in the end, I will completely stop using my Xbox One X gaming platform, as well as any other Microsoft products!

Hi there,

Thanks for coming to the forums. In regard to the changes being made in the Russian region concerning Xbox and account currency, due to evolving business practices, products will priced in US dollars henceforth. As any
Microsoft account credit purchased in Rubles is left as a balance on your account, the balances would be in Rubles and this cannot be used to purchase products priced in US dollars.

As such, the balances that are left in your account will be converted over to US dollars as Xbox One games will now display the same US dollars price as the US store and allow you to purchase Xbox One games and Windows apps & games. If you have
a balance in Rubles, then it may be used to purchase products priced in Rubles, mainly Windows 10 apps and games. This will also have an effect on the purchase of games from the 360 Marketplace, which will remain in Rubles while we update the 360 titles to
US dollars. For now, purchases of these titles can be made at this time if they are listed in Rubles and are on an Xbox 360 console.

Many of you who have subscriptions may be wondering how these changes will have an effect on them and this is understandable. Existing subscriptions will continue to work until they expire and if you have auto-renewal turned on, then it will
renew under your same payment terms as originally purchased. This means they will continue to be billed on their normal renewal schedule in Rubles. If your subscription expires, or is expired, then you must purchase a new subscription from a local retailer.



We thank youfor your patience and understanding as we work to streamline your purchases at this time. Our apologies for any inconveniences as a result and we hope that this makes things
easier for you in the long run.

Thanksagain and happy gaming!

Have you changed the region on your console? If you have done that it could change the payment method.

If you haven't then try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in
and restart the console.

Help please! I can't buy a game for Xbox One X Assassins Creed Origins Gold Edition in Microsoft RU from my computer running on the windows 7 operating system. I have an account in rubles on my balance sheet that I replenished with prepaid cards in rubles.
And now on the website prices for Xbox One games in dollars and writes to me that this payment method is not available. What should I do? Help!

Hi ДенисМукиенко,

We decided to completely discontinue the sales of some of the consumer products and to rely on our retail partners. Users in Russia can also visit our retailer partners to purchase Microsoft products for rubles in shops and online
like MVideo to purchase Xbox subscription products. Monday, March 4, any customers with a RUB Currency balance will not be able to purchase any items on the store except for Xbox 360 titles (as Xbox 360 titles are still priced in RUB for at least another 1-2
weeks). Microsoft is updating the currency RUB balances; the balances will appear in USD no later than 3/5, at which point customers balances are available for purchase of Xbox One titles, and Windows Apps & Games.

After conducting a technical and operational analysis, Microsoft decided to reorient sales to retail partners. This is due to technical changes to the store platform. However, as mentioned, it is possible to visit our
retailer partners to purchase Microsoft products for rubles.

We sincerely apologize for any inconvenience these changes may have caused. I hope this information helps!