Не могу купить игру[Can't buy the game]

Миленький Влад · Aug 25, 2020

При создании варианта оплаты покупки, нужно выбрать регион. Проблема в том, что я живу в Беларуси, что написано у меня в профиле, и на компьютере тоже, а регион по умолчанию оссия и появляется ошибка что регион не соответствует месту регистрации банковской
карты, и поменять его при создании варианта оплаты я не могу.

[Translation - When creating a payment option for a purchase, you need to select a region. The problem is that I live in Belarus, which is written in my profile, and on my computer too, and the default region is Russia and an error appears that the
region does not correspond to the place of registration of the bank card, and I cannot change it when creating a payment option.]

:)

WPAK

Web translation:

I can not buy the game

I can not buy the game, does not pass the payment

Response:

Hi there,

purchasing errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://account.microsoft.com and also check

http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to make purchases.

After that try the purchase again on both xbox console and via xbox.com

Also check that the Xbox Live account, the console and your location all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

XBF Ezra G

Hello Миленький Влад,

Thank you for your post. I understand you are experiencing an issue with completing a purchase on the Microsoft Store. To troubleshoot this, please try visiting the
Contact Us portal to speak to an agent.

I hope this helps.

XBF Jasmine Z

Hi ДенисМукиенко,

Thanks for reaching out to us! We noticed this is a duplicate post and will be locking this thread.
To better help organize the forums, please reply on the "original post"
so we can help assist and know what troubleshooting has been done. Please avoid creating new threads for the same exact issues as this is against

forum guidelines.

Many thanks!

ДенисМукие

Hey Xbox Fan,

Thank you for reaching out. Make sure you are looking the RU version of the store and not the US counterpart. This explains why you are not able to purchase items as well as why you are seeing the prices in dollars rather than rubles. Let us know!

I am in the Russian market and am. In the Russian market now the prices are in dollars !!!!

XBF Lance J

Hey Xbox Fan,

Thank you for reaching out. Make sure you are looking the RU version of the store and not the US counterpart. This explains why you are not able to purchase items as well as why you are seeing the prices in dollars rather than rubles. Let us know!

Не могу купить игру[Can't buy the game]