Nba2k24 issue

Hello Jason Furner,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble with your NBA 2K24 Pro Pass. Please try the following steps to fix the error code:



- Make sure your console is connected to the internet and has the latest system update.

- Go to Settings > Account > Payment & billing and verify that your payment method is valid and up to date.

- Go to My games & apps > Full library > All owned games and find NBA 2K24. Press the Menu button on your controller and select Manage game & add-ons.

- Find the Pro Pass in the Ready to install section and select Install all. Wait for the installation to complete and restart the game.

- If the issue persists, go to Settings > System > Console info and select Reset console. Choose Reset and keep my games & apps. This will not delete your games or save data, but it will clear any corrupted files or cache that may be causing the error.

Please see: Find your games and add-ons | Xbox Support

You may also seek assistance here: NBA 2K – 2K Support



I hope this helps you enjoy your NBA 2K24 Pro Pass. If you have any other questions or concerns, please feel free to contact us again. We appreciate your patience and understanding.

On 2K24I got all my my career items but I don't have all of MyTeam items. And I have the hall of fame pass and I did get all of the rest of the pro pass items

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi. My name is Brilliant and I am happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Check for known issues.
2. Restart the game.
3. Power cycle your machine.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

For more details on known issues, kindly visit: https://answers.microsoft.com/thread/b1ac114c-7799-4946-b8f8-1c50ad5926d5

I hope this helps resolve your query.

Hello Carlos! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues with NBA2K24. Is this the only game you have an issue with? Do you get any error messages or codes when it turns off?