NBA2K21 In-game Purchase fail.

RaeleeYork · Jul 17, 2021

My son made an in game purchase on NBA2K21, It came out of his bank account but it didn't come through in the game, It wasn't a lot of money but he saved up for it. Is there anything we can do to get it back or to get the purchase to come through?

:)

LukeCloete

go to your microsoft account and you should see the billing feature , this should allow you to request a refund as well as a explanation on why you requesting a refund . hopefully this helps

DeniqL

Hi,Tomasz! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

That is unfortunately completely on 2k.

"Players will no longer be able to play ranked or online league games. Accordingly, any mode that earns or uses VC will be affected"

2K games career stuff won't load without a server connection.

You can still try and request a refund manually but it is highly unlikely to be approved

https://support.xbox.com/en-US/forms/request-a-...

You get your order numbers here

https://account.microsoft.com/billing/orders

GodspeedMarioDeadpoo

But still though it wont let me in the MyCareer on NBA2k21

Smwutches

Refunds are not given via the forums. You can try replying to the email you received declining the refund to contact the refund specialists, or see if you can submit a new request.

MaxRitchie1

There was no email sent expressing why my request was declined so there was no one to follow up with. if you could point me in the right direction or get me in contact with someone that can help on your team that would be greatly appreciated. Thanks!

NBA2K21 In-game Purchase fail.