NBA gametime app doesn't let me watch live games.

GohanBach SzN · Oct 7, 2015

I know this has been "solved" a year ago but I still can't watch games. I linked my pass account, I did all the trouble shooting from a similar forum... And nothing. All keep getting the "NBA server not available, try again or go to Xbox.com/support". I
called Xbox support and when they walked me through some trouble shooting my Xbox got the black screen of death ... Now I have two problems.... But I need to watch the games first.

:)

GohanBach SzN · Oct 7, 2015

NBA gametime app doesn't let me watch live games.

Ok soo I called NBA support, they gave me the same trouble shooting you did and said they can't help try Xbox support. But I did realize that when my league pass is unlinked I don't get the error message when I click a games box score, but I can't watch
it of course.... So it seems to be a problem with linking accounts.

Mister Maka · Oct 7, 2015

NBA gametime app doesn't let me watch live games.

Hey there GohanBach SzN!

It sounds like we'd first want to focus on that black screen you're getting, as it would be rather difficult to use the NBA Gametime app with that. We have some steps to run through on this

Xbox One System update troubleshooting page.

Select the option on the right for "I am experiencing a startup issue" and run through the steps on the black screen. Let us know how it goes so we can start troubleshooting with the Gametime app.

Mister Quimby · Oct 8, 2015

Hey there GohanBach SzN!

It looks like Mister Maka already replied to your other thread
here. When you get a chance, go ahead and check out the reply. Thanks in advance!

SANdra BuLLetz

Xbox and NBA need to communicate about this issue for real. It makes no sense that neither one knows how to solve this issue. I may can watch games on other devices but the point is I bought the league pass to watch it on my xbox. Somebody needs to figure
something out! The problem is with linking the nba league pass account

Mister Maka

No problem.

I'm not able to speculate on if it's just for members the NXOE Preview program, but I haven't seen others outside of it reporting this issue. I was able to test on a non-preview console and I'm not finding any issues accessing content with the NBA Gametime
app.

I would also try accessing the app from a different device if you have one to make sure it isn't an issue with your account, but for now posting this issue over in the Xbox One Update Preview forums is going to be your best option.

BigBlueUK

I am having the same problem. My console updated last night to the new operating system, could the error be related to the new console update? How can we fix this? I have tried uninstalling, power cycling, unplugging for 10 minutes, plugging back in and
restarting, reinstalling, and still no luck. The exact message I get is:

"NBA Server Unavailable: Sorry, the NBA server isn't available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status."

Xbox Status is not showing any issues with the NBA Gametime App.

SANdra BuLLetz

Yes I'm agreeing with u GohanBach. There is a problem with linking the league pass account. Xbox really needs to post this error on the status page because clearly this app isn't working right

Mister Maka

Shoot, sorry to hear that didn't help GohanBach SzN.

Have you by chance reached out to NBA support in reference to your subscription? They're going to be the next best point of contact for this particular issue I'm afraid. Keep us in the loop

NBA gametime app doesn't let me watch live games.