NBA 2k19 not starting up

itsomma · Nov 22, 2018

I have had NBA 2k19 since the release, didn't have any problems. Decided to boot it up this weekend but it doesn't load. It shows the 2k19 loading screen, then exits to my home screen for my Xbox. I tried restarting my Xbox and uninstalling the game, but
that hasn't helped. What should I do?

:)

charactercount · Nov 22, 2018

NBA 2K Improvements

I have also reposted this topic on my website at
nba 2k world - Hoping that they can notice our petition for more upgrades about NBA 2K19

jeromepressley · Nov 22, 2018

Did not receive pre-order bonuses for NBA 2K19

I didnt recieve my NBA 2K19 lebrone digital items yet

XBF Ezra G · Nov 22, 2018

Hi itsomma,

Thanks for your post! If reinstallation has not helped with the crashing issue produced by NBA 2K19, try uninstalling the game, performing a soft factory reset on the console, and then reinstalling the game. To perform a soft factory reset, check out:

Xbox One Factory Reset remember to uninstall before performing the reset, keep your Microsoft Account information handy to sign back in, and choose to
"Reset and keep my games & apps" to prevent other applications and games from being uninstalled during the reset.

Let us know how this goes, thanks again!

XBF Chris J

Hello Brandon,

Thank you for posting here on the Xbox forums. We appreciate you helping out the community with a solution to this issue. We will be locking this thread since it is already a year old and marked as answered. If you ever require support, or would like
to start a discussion, please create a new thread. We look forward to hearing more from you soon.

XBF Ezra G

Hi itsomma,

Thanks for your post! If reinstallation has not helped with the crashing issue produced by NBA 2K19, try uninstalling the game, performing a soft factory reset on the console, and then reinstalling the game. To perform a soft factory reset, check out:

Xbox One Factory Reset remember to uninstall before performing the reset, keep your Microsoft Account information handy to sign back in, and choose to
"Reset and keep my games & apps" to prevent other applications and games from being uninstalled during the reset.

Let us know how this goes, thanks again!

BrandonClark6

This means your xbox disc drive is messed up or you need a new xbox. I had to get a new xbox because my forza wouldnt work even tho i regot it with a refund and a new disc. So i got a new xbox then it worked. So it wasnt the game it was the console.

JasonGannon1

I bought 75k vc for nba 2k19 by accident was supposed to be for 2k20 I dont have 2k19 I want the 75k vc sent to my nba 2k20

DBG2GENERAL

I dont have the same profile when i first got the nba 2k19 download i made new profile last night will i be able to uninstall and reinstall nba 2k19

NBA 2k19 not starting up