NAT Type is Open but Service Info Is Unavailable! why?

Hi LBM Drezzy,

Greetings!

Thank you for posting in Microsoft Community.

Reach out with your ISP and have these ports opened.

A network port lets your Xbox One console communicate with the Xbox Live servers and other Xbox One consoles over the Internet. These ports must be open for Xbox Live to work:

• Port 88 (UDP)
  
• Port 3074 (UDP and TCP)
  
• Port 53 (UDP and TCP)
  
• Port 80 (TCP)
  
• Port 500 (UDP)
  
• Port 3544 (UDP)
  
• Port 4500 (UDP)
  

Perform the troubleshooting found on the links below

Troubleshoot your Xbox network connection | Xbox Support

Troubleshoot your network connection speed | Xbox Support

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

ello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hey there!

Try this link and see if this helps:

https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

If not, try to give your modem/router a "hard reset" and see if that works. Meaning, try to unplug it, wait about a few seconds, and try to plug it back in.

If that still doesnt resolve the issue, do contact your I.S.P. and see about a resolution that they may be able to resolve for you. Its usually something minor before it becomes major with internet issues.

Hopefully this helps!

Hello ToahaShams,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
ToahaShams!

5 days ago i started up my Xbox and saw i was offline. I went to my settings and saw that the NAT Type was Open but service info was Unavailable..

I've,

• Cleared MAC Address

• Entered Alternative MAC Address

• Changing Ports

• Disconnecting WIFI and Connecting again

• Taken out router and plugging in back again

• Holding down console button for 10 seconds and waiting for proper startup..

• Even taking out console wires and moving it away from other parts

Still none of these worked, and as i reset my whole console but kept games and apps, i nearly couldn't connect again, so i won't do that. And i am signed out...

I am not sure if Xbox Live Servers are down or anything but, i have tried basically everything...

Also i might try connecting Xbox to an Ethernet cable to make it Wired internet (suggested) but for now i'm not sure what is going on.. (Heard Servers should be having issues)

if you know what is going on, please tell me,

- Thank you

Are you still experiencing this problem? If so, please try connect your console with a network cable instead of wireless, and let us know how that goes.