NAT strict... contacted xbox, my internet provider and my router provider and still no help

taidara · Mar 27, 2015

I suggest that you reset your console to factory settings, and let us know how that goes.

Before you go ahead and reset your console back to factory default, please read:

support.xbox.com/.../reset-console-to-factory-defaults

Keep us posted!

FlakoCaceres · Apr 21, 2015

Taidara i still having this issue , i cant seem to get it to Open NAT. i called my internet provider and the modem is open. no restrictions. i called netgear they are trying to charge me. i mean i dont know what else to do. i cant playing online on any games
it is ridiculous.

FlakoCaceres · Oct 31, 2018

What Country/State/Province do you live in? USA , Miami beach , Florida

Modem brand & model number: Arris CM820

Router brand & model number: Netgear WNR2000v4

How many Xbox 360 and Xbox One consoles are connected to this router?: 1 Xbox one

Wired or Wireless (for each console): wireless

Things you have tried: xbox chat, xbox troubleshooting , port forwarding

Is UPnP Enabled? Yes/No/Unknown: yes

Do you have a NAT error? If so, what is your NAT type?: strict ( your network is behind a firewall)

Any Error Codes you encounter: cant get teredo IP

Who is your ISP? (Internet Service Provider): Atlantic Broadband

FlakoCaceres

i did all of that before and nothing, i mean i have tried kind of everything that you can name.

FlakoCaceres

i dont have a Ethernet cable thats long enough, my xbox is in the living room. the modem is in the room

FlakoCaceres

i have a Arris CM820, my internet provider just in case is atlantic broadband. Router is a Netgear WNR2000v4

FlakoCaceres

i do the multiplier test and i always get cant get a teredo IP address

taidara

Can you visit the Netgear website and make sure your wireless router (model - & hardware revision number) is up-to-date with the latest version of firmware.

Reset your router back to factory settings, and reconfigure your routers wireless settings (SSID, WPA2 with AES enryption, and passphrase/password).

At this stage, don't do Port Forwarding. Instead, let UPnP handle the automatic process of forwarding network ports used by Xbox Live services.

Make sure your consoles network settings are set to obtain IP configuration automatic.

Also, if your consoles Power mode settings are set to Instant-On, change to Energy-saving mode instead.

Keep us posted!

NAT strict... contacted xbox, my internet provider and my router provider and still no help