NASCAR Heat 4 online multiplayer error

Hi, amie_1974. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Is this the only game that is having this issue? Kindly go to your Xbox Settings. Select Network Settings > Advanced Settings. Under Change Settings select Alternate MAC Address> select Clear. Allow the console to restart when prompted then try to launch the game again.

Yes! Can't wait to try out Nascar Heat 4!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Moose, the Nascar Heat 5 game has online gameplay, but like every paid game it needs an active Live Gold subscription on the account to play online.

Only free games like Fortnite etc that are free don't require live Gold to play online.

"Online multiplayer on console requires Xbox Game Pass Ultimate or Xbox Live Gold (subscription sold separately)."

https://www.xbox.com/en-us/games/store/nascar-h...

Hello, SUN1XL. Thanks for replying. So, based on the information you provided, I can suggest the following potential solutions:

A. Power cycle your console before trying again:

“Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps.
Make sure that you hold the power button until the console completely shuts down.

Important: If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying “Xbox on,” won't be enabled until you restart the console.”

Reference link: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

B. Connect your Xbox to a different Wi-Fi network, like a mobile hotspot, and try again.

C. Open settings on your console > select network configuration > advanced configuration > DNS configuration > select manual.
Insert this IP address 1. 1. 1. 1 and then this other one 1. 0. 0. 1.

Restart your console before trying again.

Note: You may want to try with 8. 8. 8. 8 and 8. 8. 4. 4 as well.

D. Factory reset your console:

Open Settings > System > Console info > reset > select “keep my games & apps”.

Note: Make sure to know the credentials for every profile registered before doing this process.

However, if the issue persists, you may want to report the problem to the game developer:
https://support.nascarheat.com/hc/requests/new

Hello, SUN1XL. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Do you have this problem on Xbox or PC?

— If it's on Xbox, do you have an active Game Pass Core or Ultimate (includes Core) subscription active on the profile you want to use to play the game?

— Do you have a similar issue with other games, or is it just NASCAR Heat 5?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll look forward to hearing your answers.

Regards,

Arturo.