nao ta conectando no servidor[Translation-not connecting on the server]

Hi Claudia,

Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.

When customers can not connect to Xbox Live, I have them:

1. Check Xbox Live status
   
2. Sign into Xbox Console Companion App
   
   1. Does it connect?
      
3. Launch another game on the device that uses Xbox Live (like
   Solitiare)
   
   1. Does it connect?
      
4. Check for device updates
   
5. Reset App (see above) if customer is ok with losing progress to reset right click the app go to more, then go to app settings select reset.
   
6. Restart Device
   
7. Relaunch game
   

Thanks,

Brad

Na verdade ta acontecendo com todo mundo isso.

e por que os servidores foram atualizados devido a instalaçao de um sistema anti cheater (que nao funciona direito)

E todos ranks foram resetados

To add to what Randy said, was it on the official servers or private servers? Private servers can ban you from their servers for any reason, meanwhile the official server has rules, but I'd reach out to Studio Wildcard.

Translation via Google Translate to Spanish:

Para agregar a lo que dijo Randy, ¿estaba en los servidores oficiales o privados? Los servidores privados pueden expulsarlo de sus servidores por cualquier motivo, mientras que el servidor oficial tiene reglas, pero me pondré en contacto con Studio Wildcard.

Ademas de tu conexion a internet, puede ser el servidor de epic

-[Translation - In addition to your internet connection, it can be the epic server]

porque eu nao consigo entrar no meu jogo eu comprei ele compreto como vcs fala que ta dando erro

[Translation-Because I can not get into my game I bought it with Black as VCs speaks that TA giving error ]