Não reconheço uma cobrança [Mod Translation - I don't recognize a charge]

Nicolas Santos14 · Mar 18, 2020

Entrou uma cobrança no meu cartão, sendo que eu não fiz nenhuma compra nesse valor

[Mod Translation - My card was charged, and I didn't make any purchases for that amount]

:)

XBF Eladio M

Thank you for taking the time to post this on the Xbox Forums. We understand that you do not recognize a charge on your account.

Where are you seeing these charges? If you are able to sign into your account, you should be able to view your

Order history to validate exactly what the charge was for on your account.

If you do see the charges on your account and this was not something you authorized you can always

request a refund for that item, just keep in mind that you need to be logged into the account that made these purchases.

If you are unable to see these charges on your account, I would recommend that you

Contact Xbox Customer Support as they might be able to assist you further on this matter.

I hope this is of some use to you.

{Parity}

Reach out directly to Xbox Support. https://beta.support.xbox.com/

cristianosilveira2

eu já havia removido a cobrança automática, mesmo assim foi cobrado. quero o reembolso pois não usei

Translate-I had already removed the automatic charge, yet it was charged. I want the refund because I have not used

CrummyAmoeba455

Elo é uma bandeira 100% brasileira, não é muito conhecida no exterior, por isso imagino que não é aceita pela microsoft.

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[Mod Translation - Elo is a 100% Brazilian flag, not very well known abroad, so I imagine it is not accepted by Microsoft.]

Alexandreleite3

Já tentei mais não dá opção, porque tenho débito ( que não é legítimo eu não reconheço) do Game Pass, e quando tem débito não permite fazer cancelamento, não da da operação.

Ja tentei ligar eles disem que vão retorna a ligação mais quando retornam desligam sem falar nada, me sinto enganado, e sem direito a reclamar.

-[Translation - I have tried more, there is no option, because I have a debit (which is not legitimate I do not recognize) from the Game Pass, and when there is a debit it does not allow cancellation, not the transaction.

I tried to call them, they say they will call back more when they return, they hang up without saying anything, I feel cheated, and without the right to complain.]

Não reconheço uma cobrança [Mod Translation - I don't recognize a charge]