Não recebi o dinheiro do reembolso (I did not receive the refund money)

Comprei battlefield 4 Premium achando que viria com o jogo e a Premium, quando vi que era apenas o Premium solicitei o reembolso. Aparentemente foi aceito mais nao recebi o dinheiro de volta.

Observação: no meu histórico de pagamentos aparece que o Battlefield 4 foi reembolsado e que também os R$5,00 que resgatei do microsoft rewards foi reembolsado mais eu nao pedi reembolso disto apenas do battlefield 4

Translate-I bought Battlefield 4 Premium thinking it would come with the game and Premium, when I saw that it was only Premium I requested a refund. Apparently it was accepted more than I received the money back.

Note: In my payment history appears that Battlefield 4 has been refunded and that also the $5.00 that I redeemed from Microsoft Rewards has been refunded more I have not asked for a refund of this only from Battlefield 4





:)